Jennyfer Vanessa Castro Medina

Quality Supervisor & Team Trainer at Convergys (AT&T)

Evaluated 150-200 communications monthly for quality standards; coached team members on communication effectiveness; managed bilingual interactions (Spanish/English); promoted operational excellence.

Store Manager at Restaurante Despensa

Managed 80-120+ daily interactions as primary brand representative; coordinated reservations and customer flow in a trilingual environment; resolved complex situations, maintaining brand reputation; collaborated with the team to ensure consistent service delivery; autonomous management of operations and customer experience; personalized service and relationship building with clients; visual merchandising and branding presentations; analyzed local consumer preferences and behavior.

Brand & Communications Coordinator at Spanish Market

Focused on brand storytelling and team leadership; enhanced cross-cultural communications and coordinated content strategy across channels.