Jennyfer Vanessa Castro Medina

Available to hire

Language

Spanish; Castilian
Fluent
English
Advanced
Portuguese
Advanced

Work Experience

Quality Supervisor & Team Trainer at Convergys (AT&T)
January 1, 2017 - January 1, 2020
Evaluated 150-200 communications monthly for quality standards; coached team members on communication effectiveness; managed bilingual interactions (Spanish/English); promoted operational excellence.
Store Manager at Restaurante Despensa
January 1, 2022 - December 31, 2023
Managed 80-120+ daily interactions as primary brand representative; coordinated reservations and customer flow in a trilingual environment; resolved complex situations, maintaining brand reputation; collaborated with the team to ensure consistent service delivery; autonomous management of operations and customer experience; personalized service and relationship building with clients; visual merchandising and branding presentations; analyzed local consumer preferences and behavior.
Brand & Communications Coordinator at Spanish Market
January 1, 2023 - December 31, 2024
Focused on brand storytelling and team leadership; enhanced cross-cultural communications and coordinated content strategy across channels.
Quality Supervisor & Team Trainer at Convergys (AT&T)
January 1, 2023 - January 1, 2024
Promoted within 10 months based on communication excellence; evaluated 150-200 monthly interactions for quality standards; coached team members on communication effectiveness; managed bilingual interactions (Spanish/English).

Education

Bachelor's Degree in Advertising and Creative Marketing at Escuela Artes y Letras, Colombia
January 1, 2018 - January 26, 2026
Specialization: Strategic Communications Marketing and Cultural Communications at Universidad de Salamanca, España
January 11, 2030 - January 26, 2026
English: Advanced at Palm Beach State College
January 11, 2030 - January 26, 2026
Bachelor's Degree in Advertising and Creative Marketing at Escuela Arte y Letras, Colombia
January 11, 2030 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Education, Software & Internet, Retail