I'm a web content and digital systems professional with extensive experience in managing high-traffic websites and delivering accessibility-compliant content. I excel at problem-solving, collaborating remotely, and training others in CMS utilization, with a strong commitment to quality and user experience.…

Vanessa Poutoa

I'm a web content and digital systems professional with extensive experience in managing high-traffic websites and delivering accessibility-compliant content. I excel at problem-solving, collaborating remotely, and training others in CMS utilization, with a strong commitment to quality and user experience.…

Available to hire

I’m a web content and digital systems professional with extensive experience in managing high-traffic websites and delivering accessibility-compliant content.

I excel at problem-solving, collaborating remotely, and training others in CMS utilization, with a strong commitment to quality and user experience.

See more

Skills

Experience Level

Language

English
Fluent

Work Experience

Web Designer at OneTapConnect
January 1, 2026 - February 1, 2026
Designed and created company microsites (1-page websites) using proprietary CMS, WordPress and Elementor, enhancing online presence. Triaged Help Desk in a box and assigned tickets for customer update requests and micro-site technical issues via HubSpot, ensuring timely resolutions. Developed Standard Operating Procedure documentation to streamline the customer journey with OneTapConnect.
Assistant Baker at Elevated Eats
July 1, 2025 - August 1, 2025
Prepared and mixed ingredients by measuring and weighing according to baking processes to ensure consistency. Maintained cleanliness of the work area, tools and equipment, and managed inventory to support efficient baking operations.
Director at Phantom Star Pictures
October 1, 2025 - Present
Curated and created content for press kits, including movie images and PDFs, enhancing promotional outreach. Developed digital press kit assets for film festival submissions of the feature film Shern i, supporting successful entry into multiple festivals. Developed engaging content for film and television productions. Collaborated with the director to shape creative vision and narrative structure.
Spa & Maintenance Supervisor / Web Developer at BlackJack Pools
July 1, 2025 - August 1, 2025
Carried out water testing and adjusted pool chemical levels to maintain safe and balanced water quality. Regularly cleaned pools including skimming and vacuuming. Provided exceptional customer service with strong time management. Assisted with various tasks on a part-time, on-call basis, working both remotely and onsite. Customized and published a responsive WordPress website for company services, including ongoing maintenance.
Senior Web Advisor / Administrator at Ministry of Education
September 1, 2005 - June 1, 2021
Managed and updated high-traffic government website content using Squiz Matrix CMS. Delivered accessibility-compliant content to enhance usability across all web properties. Resolved technical website support tickets, achieving high user satisfaction ratings.
Web Advisor / Administrator at Ministry of Education
October 1, 2017 - Present
Managed and updated government websites using Squiz Matrix CMS, Site Core, Transit, Drupal. Maintained 2,000+ webpages across ministry platforms, enhancing accuracy and accessibility. Reduced outdated or duplicated content by 40% through regular audits and migrations. Streamlined publishing processes, reducing turnaround times from 3-5 days to under 24 hours. Conducted 1-to-1 CMS training for 20+ contributors across NZ head office and regional offices.
Personal Immigration Administrator (Volunteer) at Family Project
May 1, 2021 - March 1, 2025
Managed multi-year U.S. immigration filings for six family applicants with zero rejections. Corrected age-out status for two dependents, ensuring visa approvals. Coordinated multi-stage processes involving complex documentation, adhering to time constraints and deadlines. Ensured meticulous organization and accuracy throughout the application process, verifying all documents and information for completeness. Researched legal requirements and analyzed criteria; prepared clear written documentation for applicants and sponsors.

Education

Bachelor's Degree in IT at Whitireia NZ, Porirua
February 1, 2000 - December 1, 2005
MS Power BI (Introduction) at Auld House, Wellington, NZ
June 1, 2021 - June 1, 2021
W3C Disability Accessibility at edX Online Academy
June 1, 2021 - June 1, 2021

Qualifications

MS Power BI (Introduction)
June 1, 2021 - June 1, 2021
W3C Disability Accessibility
June 1, 2021 - June 1, 2021

Industry Experience

Software & Internet, Education, Media & Entertainment, Professional Services

Skills

Experience Level