Available to hire
I am a marketing and digital content professional with experience in community management, content creation, and customer-facing roles in international environments. Bilingual in Spanish and English, I combine creative communication with strong organizational and client service skills, bringing a proactive and adaptable approach to collaborative, fast-paced teams.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Portuguese
Intermediate
Work Experience
Events Coordinator at International Hotels Group (IHG)
August 1, 2021 - PresentManaged reservations and guest inquiries for an international hotel portfolio, supporting both standard and elite members. Utilized CRM and digital tools to streamline bookings and improve service efficiency. Retained 40% of cancellation requests by proactively resolving concerns and enhancing the guest experience.
Content Media Manager & UGC
August 1, 2021 - PresentLed in-person events, coordinating agendas, vendors, and logistics for seamless execution. Improved team operations efficiency. Managed social media, boosting engagement by 35%.
Booking and Customer Service
January 1, 2018 - January 1, 2020Education
Master's in Marketing and International Trade at CMIBS
January 11, 2030 - January 1, 2025Bachelor's in International Business at Universidad APEC, Dominican Republic
January 1, 2020 - January 1, 2024Qualifications
Industry Experience
Travel & Hospitality, Media & Entertainment, Professional Services, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Madrid today.