I am a marketing and digital content professional with experience in community management, content creation, and customer-facing roles in international environments. Bilingual in Spanish and English, I combine creative communication with strong organizational and client service skills, bringing a proactive and adaptable approach to collaborative, fast-paced teams.

Vanessa F. De La Cruz

I am a marketing and digital content professional with experience in community management, content creation, and customer-facing roles in international environments. Bilingual in Spanish and English, I combine creative communication with strong organizational and client service skills, bringing a proactive and adaptable approach to collaborative, fast-paced teams.

Available to hire

I am a marketing and digital content professional with experience in community management, content creation, and customer-facing roles in international environments. Bilingual in Spanish and English, I combine creative communication with strong organizational and client service skills, bringing a proactive and adaptable approach to collaborative, fast-paced teams.

See more

Language

Spanish; Castilian
Fluent
English
Advanced
Portuguese
Intermediate

Work Experience

Events Coordinator at International Hotels Group (IHG)
August 1, 2021 - Present
Managed reservations and guest inquiries for an international hotel portfolio, supporting both standard and elite members. Utilized CRM and digital tools to streamline bookings and improve service efficiency. Retained 40% of cancellation requests by proactively resolving concerns and enhancing the guest experience.
Content Media Manager & UGC
August 1, 2021 - Present
Led in-person events, coordinating agendas, vendors, and logistics for seamless execution. Improved team operations efficiency. Managed social media, boosting engagement by 35%.
Booking and Customer Service
January 1, 2018 - January 1, 2020

Education

Master's in Marketing and International Trade at CMIBS
January 11, 2030 - January 1, 2025
Bachelor's in International Business at Universidad APEC, Dominican Republic
January 1, 2020 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Media & Entertainment, Professional Services, Education, Retail