I am a business professional with a Bachelor Degree in Global Business and extensive experience in sales, data entry and customer service. I have promoted a wide range of services and goods with a focus on accuracy and regulatory compliance, including client information registration and updates according to Panamanian regulations. I excel in teamwork, negotiation, and clear communication. I have delivered efficient billing support and technical troubleshooting within tight timelines, achieving high customer satisfaction. My background also includes creative work as a photographer and experience in event planning and administrative roles, with fluency in Spanish and strong English skills.

Vanessa Michell Alvarez Montenegro

I am a business professional with a Bachelor Degree in Global Business and extensive experience in sales, data entry and customer service. I have promoted a wide range of services and goods with a focus on accuracy and regulatory compliance, including client information registration and updates according to Panamanian regulations. I excel in teamwork, negotiation, and clear communication. I have delivered efficient billing support and technical troubleshooting within tight timelines, achieving high customer satisfaction. My background also includes creative work as a photographer and experience in event planning and administrative roles, with fluency in Spanish and strong English skills.

Available to hire

I am a business professional with a Bachelor Degree in Global Business and extensive experience in sales, data entry and customer service. I have promoted a wide range of services and goods with a focus on accuracy and regulatory compliance, including client information registration and updates according to Panamanian regulations.

I excel in teamwork, negotiation, and clear communication. I have delivered efficient billing support and technical troubleshooting within tight timelines, achieving high customer satisfaction. My background also includes creative work as a photographer and experience in event planning and administrative roles, with fluency in Spanish and strong English skills.

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Experience Level

Intermediate

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Appointment Setter and Community Manager at Client: Aesthetic Doctor (Freelance)
February 1, 2024 - Present
Edited social media posts and reels showcasing beauty treatments for a specialist client.
Photographer at ISO Cero Photography
June 1, 2023 - August 31, 2023
Took family and couple portraits for hotel guests in Malaga; provided printed or digital images via email, USB, or CD.
Photographer at Caramella Box
May 1, 2023 - May 31, 2023
Photographed events during a 2023 internship, performed editing and website design tasks.
Au Pair at Cultural Care
August 21, 2017 - August 31, 2018
Moved to Merrick, NY for a cultural exchange, cared for host children and pursued business courses to improve English.
Welcome Call Agent at White Bay Trading Corporation
September 11, 2016 - July 31, 2017
Welcomed vacation membership clients for Bahia Principe hotels and explained benefits.
Compliance Assistant at Morgan & Morgan
May 19, 2014 - November 6, 2015
Updated documents for services forms, banking and commercial reference letters, declarations and indemnity forms; ensured regulatory compliance across jurisdictions.
Administrative Assistant at The American Chamber of Commerce and Industries of Panama
August 7, 2012 - March 21, 2014
Planned and managed sales-related activities for tickets and registrations for forums, committees and seminars at hotels and conference venues.
Customer Service Representative at SITEL Panama
August 31, 2009 - May 15, 2011
Sold cable channels packages and premium channels; resolved DirecTV billing disputes for U.S. clients; supported outbound and inbound customer service operations.

Education

Bachelor Degree of Global Business at Universidad Latinoamericana de Ciencias y Tecnologia (ULACIT) – Laureate International Universities, Panama City, Panama
January 11, 2030 - May 1, 2015
Center for English Language Immersion (Level 10) at Panama City
January 11, 2030 - January 1, 2014
Executive English Program at ELS Language Centers, Panama City
January 11, 2030 - January 1, 2016
Photography Superior Degree at Escuela de Arte, Albacete, Spain
September 1, 2021 - June 1, 2023

Qualifications

Appointment Setting — Elite Sales
January 11, 2030 - January 1, 2023

Industry Experience

Retail, Media & Entertainment, Professional Services, Education, Travel & Hospitality