Available to hire
Hi, I’m Neethu Bhasi, a customer-centric sales and marketing professional based in Dubai with over a decade of experience in retention, CRM, and service excellence. I’ve built and led teams, driven revenue, optimized workflows, and mentored colleagues to achieve goals in fast-paced environments. I’m passionate about applying data-driven strategies to improve customer experiences and business outcomes while fostering a culture of continuous learning.
I recently certified in Digital Marketing and specialize in online campaigns, SEO, social media marketing, and lead generation. I enjoy mentoring teammates, solving problems, and delivering consistent results through collaborative, goal-oriented work. I’m excited to connect with teams that value clear communication, proactive service, and measurable growth.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Malayalam
Fluent
English
Fluent
Hindi
Advanced
Work Experience
Team Leader (Retention) at Imperium Enterprise for Online Gaming Services LLC, DSO
January 1, 2023 - October 13, 2025Led and supervised the team, assigned tasks, and monitored performance using KPIs, ensuring consistent goal achievement and operational efficiency. Trained and mentored new hires, improved team skills and product knowledge, and promoted a continuous learning culture. Motivated and engaged team members, resolved conflicts, and maintained a goal-driven work environment, resulting in higher productivity. Implemented process improvements and optimized workflows, maintaining quality assurance standards, and ensuring compliance across operations. Prepared and maintained accurate reports and documentation, communicated updates to stakeholders, and tracked team activities effectively.
Telemarketer (Part-time) at Exactus Systems DMCC
January 1, 2021 - October 13, 2025Made outbound marketing calls to introduce products, generate customer interest, and update all relevant customer details, interactions, and call outcomes in the CRM system for accurate tracking and follow-up. Created and sent customized proposals and quotations tailored to potential customers' needs, and proactively followed up on orders to ensure smooth processing and timely delivery. Planned and scheduled meetings with customers for product demonstrations, relationship building, and issue resolution, consistently building and maintaining strong customer relationships through regular communication and high service quality.
Marketing Executive / Customer Service at Solid House Building Materials Trading
January 1, 2020 - October 13, 2025Delivered exceptional customer service by addressing inquiries professionally, building strong client relationships, and driving repeat business and referrals. Prepared and presented competitive sales offers and proposals, conducted marketing calls for lead generation, and followed up on orders to ensure timely delivery and client satisfaction. Assisted in procurement operations, including supplier sourcing, negotiations, and processing Local Purchase Orders (LPOs), while maintaining compliance with company policies. Maintained and updated CRM records, tracked customer interactions and sales progress, and supported smooth operational processes to optimize workflow and service quality.
Senior Sales Coordinator / Operations Coordinator at Quality Care Building Cleaning Services LLC
January 1, 2018 - October 13, 2025Managed Customer Relationship Management (CRM) by maintaining strong client communication, addressing inquiries, generating leads through marketing outreach and sales negotiations, and ensuring long-term customer satisfaction. Prepared accurate quotations, proposals, and competitive pricing offers, proactively followed up on orders, and managed contracts and service follow-ups to ensure smooth project execution and timely delivery. Coordinated project scheduling with internal teams and external agencies, assigned tasks, supervised and motivated team members, and conducted training and coaching to enhance skills, product knowledge, and performance in a goal-driven environment.
Team Leader (Retention) at Imperium Enterprise for Online Gaming Services LLC
January 1, 2023 - October 13, 2025Led and supervised the team, assigned tasks, and monitored performance using KPIs, ensuring consistent goal achievement and operational efficiency. Trained and mentored new hires, improved team skills and product knowledge, and promoted a continuous learning culture. Motivated and engaged team members, resolved conflicts, and maintained a goal-driven work environment, resulting in higher productivity. Implemented process improvements and optimized workflows, maintained quality assurance standards, and ensured compliance across operations. Prepared and maintained accurate reports and documentation, communicated updates to stakeholders, and tracked team activities effectively. Managed customer service processes, guided the team in issue resolution and complaint handling, and increased client retention through personalized support.
Telemarketer (Part-time) at Exactus System DMCC
January 1, 2021 - October 13, 2025Made outbound marketing calls to introduce products, generate customer interest, and update all relevant customer details, interactions, and call outcomes in the CRM system for accurate tracking and follow-up. Created and sent customized proposals and quotations tailored to potential customers’ needs, and proactively followed up on orders to ensure smooth processing and timely delivery. Planned and scheduled meetings with customers for product demonstrations, relationship building, and issue resolution, consistently building and maintaining strong customer relationships through regular communication and high service quality.
Senior Sales Coordinator / Operations Coordinator at Quality Care Building Cleaning Services LLC
January 1, 2018 - October 13, 2025Managed CRM by maintaining strong client communication, addressing inquiries, generating leads through marketing outreach and sales negotiations, and ensuring long-term customer satisfaction. Prepared accurate quotations, proposals, and competitive pricing offers, proactively followed up on orders, and managed contracts and service follow-ups to ensure smooth project execution and timely delivery. Coordinated project scheduling with internal teams and external agencies, assigned tasks, supervised and motivated team members, and conducted training and coaching to enhance skills, product knowledge, and performance in a goal-driven environment.
Marketing Executive / Customer Service at Solid House Building Materials Trading
January 1, 2020 - October 13, 2025Delivered exceptional customer service by addressing inquiries professionally, building strong client relationships, and driving repeat business and referrals. Prepared and presented competitive sales offers and proposals, conducted marketing calls for lead generation, and followed up on orders to ensure timely delivery and client satisfaction. Assisted in procurement operations, including supplier sourcing, negotiations, and Local Purchase Orders (LPOs), while maintaining compliance with company policies. Maintained and updated CRM records, tracked customer interactions and sales progress, and supported smooth operational processes to optimize workflow and service quality.
Team Lead (Retention) at Imperium Enterprise for Online Gaming Services LLC
December 31, 2023 - October 13, 2025Led and supervised the team, assigned tasks, and monitored performance using KPIs, ensuring consistent goal achievement and operational efficiency. Trained and mentored new hires, improved team skills and product knowledge, and promoted a continuous learning culture. Motivated and engaged team members, resolved conflicts, and maintained a goal-driven work environment, resulting in higher productivity. Implemented process improvements and optimized workflows, maintained quality assurance standards, and ensured compliance across operations. Prepared and maintained accurate reports and documentation, communicated updates to stakeholders, and tracked team activities effectively.
Telemarketer (Part-time) at Exactus Systems DMCC
December 31, 2021 - October 13, 2025Made outbound marketing calls to introduce products, generate customer interest, and update all relevant customer details, interactions, and call outcomes in the CRM system for accurate tracking and follow-up. Created and sent customized proposals and quotations tailored to potential customers’ needs, and proactively followed up on orders to ensure smooth processing and timely delivery. Planned and scheduled meetings with customers for product demonstrations, relationship building, and issue resolution, consistently building and maintaining strong customer relationships through regular communication and high service quality.
Marketing Executive / Customer Service at Solid House Building Materials Trading
December 31, 2020 - October 13, 2025Delivered exceptional customer service by addressing inquiries professionally, building strong client relationships, and driving repeat business and referrals. Prepared and presented competitive sales offers and proposals, conducted marketing calls for lead generation, and followed up on orders to ensure timely delivery and client satisfaction. Assisted in procurement operations, including supplier sourcing, negotiations, and processing Local Purchase Orders (LPOs), while maintaining compliance with company policies. Maintained and updated CRM records, tracked customer interactions and sales progress, and supported smooth operational processes to optimize workflow and service quality.
Senior Sales Coordinator / Operations Coordinator at Quality Care Building Cleaning Services LLC
December 31, 2018 - October 13, 2025Managed Customer Relationship Management (CRM) by maintaining strong client communication, addressing inquiries, generating leads through marketing outreach and sales negotiation, and ensuring long-term customer satisfaction. Prepared accurate quotations, proposals, and competitive pricing offers, proactively followed up on orders, and managed contracts and service follow-ups to ensure smooth project execution and timely delivery. Coordinated project scheduling with internal teams and external agencies, assigned tasks, supervised and motivated team members, and conducted training and coaching to enhance skills, product knowledge, and performance in a goal-driven environment.
Team Leader (Retention) at Imperium Enterprise for Online Gaming Services LLC
December 31, 2023 - October 13, 2025Led and supervised the retention team, assigned tasks, and monitored performance using KPIs to ensure consistent goal achievement and operational efficiency. Trained and mentored new hires, improved team skills and product knowledge, and fostered a culture of continuous learning. Motivated and engaged team members, resolved conflicts, and maintained a goal-driven environment, resulting in higher productivity. Implemented process improvements and optimized workflows, upheld quality assurance standards, and ensured compliance across operations. Prepared and maintained accurate reports and documentation, communicated updates to stakeholders, and tracked team activities effectively.
Telemarketer (Part-time) at Exactus Systems DMCC
December 31, 2021 - October 13, 2025Conducted outbound marketing calls to introduce products, generate customer interest, and update CRM with call outcomes. Created customized proposals and quotations tailored to potential customers' needs, and followed up on orders to ensure smooth processing and timely delivery. Planned and scheduled meetings for product demonstrations and relationship-building, addressing issues and building strong customer relationships through regular communication and high service quality.
Marketing Executive / Customer Service at Solid House Building Materials Trading
December 31, 2020 - October 13, 2025Delivered exceptional customer service by addressing inquiries professionally, building strong client relationships, and driving repeat business and referrals. Prepared and presented competitive sales offers and proposals, conducted marketing calls for lead generation, and followed up on orders to ensure timely delivery and client satisfaction. Assisted in procurement operations, including supplier sourcing, negotiations, and processing Local Purchase Orders (LPOs), while maintaining compliance with company policies. Maintained CRM records, tracked customer interactions and sales progress, and supported smooth operational processes to optimize workflow and service quality.
Senior Sales Coordinator / Operations Coordinator at Quality Care Building Cleaning Services LLC
December 31, 2018 - October 13, 2025Managed Customer Relationship Management (CRM) by maintaining strong client communication, addressing inquiries, generating leads through marketing outreach and sales negotiations, and ensuring long-term customer satisfaction. Prepared accurate quotations, proposals, and competitive pricing offers, proactively followed up on orders, and managed contracts and service follow-ups to ensure smooth project execution and timely delivery. Coordinated project scheduling with internal teams and external agencies, assigned tasks, supervised and motivated team members, and conducted training and coaching to enhance skills, product knowledge, and performance in a goal-driven environment.
Education
Bachelor of Business Administration at Bharathiar University
January 1, 2018 - January 1, 2021Diploma in Electronics & Communications Engineering at State Board of Technical Education
January 1, 2006 - January 1, 2009Bachelor of Business Administration at Bharathiar University
January 1, 2018 - January 1, 2021Bachelor of Business Administration at Bharathiar University
January 1, 2018 - December 31, 2021Diploma in Electronics & Communications Engineering at State Board of Technical Education
January 1, 2006 - December 31, 2009Bachelor of Business Administration at Bharatiya University
January 1, 2018 - January 1, 2021Diploma in Electronics & Communications Engineering at State Board of Technical Education
January 1, 2006 - January 1, 2009Qualifications
Certified in Digital Marketing
December 1, 2024 - April 1, 2025Diploma in Electronics & Communications Engineering
January 1, 2006 - January 1, 2009Digital Marketing Certification (Illinois Tech)
December 1, 2024 - April 1, 2025Diploma in Electronics & Communications Engineering
January 1, 2006 - December 31, 2009Digital Marketing Certification
December 1, 2024 - April 1, 2025Industry Experience
Gaming, Media & Entertainment, Professional Services, Retail, Real Estate & Construction
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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