UZOMA VIVIAN

Manage customer inquiries, requests, and complaints across phone, email, live chat, and social media. Draft and respond to professional correspondence according to SOPs and service-level requirements. Maintain accurate records and documentation during case handling, investigations, and follow-ups. Coordinate with relevant internal departments to investigate concerns and facilitate timely resolution. Communicate professionally with customers and internal stakeholders while maintaining confidentiality and service standards. Handle multiple concurrent requests while staying detail-oriented, accurate, and professional.

Maintained and organized company files, records, and correspondence for accurate documentation and easy retrieval. Reviewed and verified regulatory documents submitted by organizations against established requirements. Prepared and issued compliance directives for incomplete, outdated, or non-compliant documentation. Assisted with inspections and documented findings in detailed reports. Supported administrative and regulatory processes with emphasis on accuracy and attention to detail.

Provided administrative and personal support to the CEO by coordinating daily activities and business engagements. Managed the executive calendar, scheduled meetings and appointments, and maintained reminders to support effective time management. Prepared and drafted business correspondence, reports, presentations, and briefs. Coordinated communication between the CEO and clients as a professional point of contact for enquiries. Conducted research and presented findings to support business and operational decision-making. Recorded meeting minutes, documented action points, supported follow-up on assigned tasks, and maintained organized filing and records for efficient retrieval.