G Venkatesh

Provided on-site and remote technical support for JSW users, addressing hardware, software, and networking issues. Installed and configured basic printers (HP USB and Canon network printers). Joined client systems from Workgroup to Domain, ensuring secure network integration. Managed IT asset collection and maintained laptop/desktop inventory across multiple departments. Used a ticketing system (Sapphire) to log, track, and resolve incidents efficiently, including troubleshooting no-display issues, disk boot failures, and blue screen errors. Handled Windows desktop/laptop support, including OS recovery, upgrades, disk management (CHKDSK, partition resizing), and system restore. Managed data backup and restore and ensured endpoint security using antivirus and monitoring tools such as Netskope and Sentinel Agent. Coordinated with external vendors for servicing and escalations. Managed Active Directory users (password resets, account unlocks) and performed domain join and rejoin activitie

Configured CCTV MNVR (Mobile Network Video Recorder) systems in buses, and supported setup and testing of GPS tracking units, LED destination boards, microphones, and voice announcement systems. Performed daily checks of CCTV video recording and network connectivity to ensure continuous operation and escalated issues when needed. Maintained and submitted daily service reports on system status, video backup integrity, and network performance. Participated in vehicle system integration by aligning multiple electronic modules for seamless onboard communication. Managed spare parts stock, logged usage, and coordinated with the team for timely restocking. Provided on-site technical support during equipment failures in coordination with JSW’s transport team to minimize downtime. Followed ESD safety protocols and adhered to company installation and maintenance checklists.