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I’m a hands-on IT support technician with years of experience providing expert-level assistance to users, troubleshooting hardware, software, and networking issues on-site and remotely. I’ve supported desktop and laptop environments across brands like HP, Dell, Lenovo, and Acer, handled OS recovery and maintenance tasks, and ensured smooth operation through disciplined issue tracking and reporting. I’ve also worked on bus and fleet-related technology integrations—setting up and testing CCTV MNVR systems, GPS tracking units, LED destination boards, microphones, and voice-announcement equipment—while performing daily checks of video recording and network connectivity. I’m comfortable managing IT assets, supporting Active Directory and domain join/rejoin processes, and working with tools and systems like ticketing platforms and endpoint security to keep services reliable and downtime minimal.…I’m a hands-on IT support technician with years of experience providing expert-level assistance to users, troubleshooting hardware, software, and networking issues on-site and remotely. I’ve supported desktop and laptop environments across brands like HP, Dell, Lenovo, and Acer, handled OS recovery and maintenance tasks, and ensured smooth operation through disciplined issue tracking and reporting. I’ve also worked on bus and fleet-related technology integrations—setting up and testing CCTV MNVR systems, GPS tracking units, LED destination boards, microphones, and voice-announcement equipment—while performing daily checks of video recording and network connectivity. I’m comfortable managing IT assets, supporting Active Directory and domain join/rejoin processes, and working with tools and systems like ticketing platforms and endpoint security to keep services reliable and downtime minimal.

G Venkatesh

Sound Technician, Sound Engineer, Web Developer, +2

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I’m a hands-on IT support technician with years of experience providing expert-level assistance to users, troubleshooting hardware, software, and networking issues on-site and remotely. I’ve supported desktop and laptop environments across brands like HP, Dell, Lenovo, and Acer, handled OS recovery and maintenance tasks, and ensured smooth operation through disciplined issue tracking and reporting. I’ve also worked on bus and fleet-related technology integrations—setting up and testing CCTV MNVR systems, GPS tracking units, LED destination boards, microphones, and voice-announcement equipment—while performing daily checks of video recording and network connectivity. I’m comfortable managing IT assets, supporting Active Directory and domain join/rejoin processes, and working with tools and systems like ticketing platforms and endpoint security to keep services reliable and downtime minimal.…I’m a hands-on IT support technician with years of experience providing expert-level assistance to users, troubleshooting hardware, software, and networking issues on-site and remotely. I’ve supported desktop and laptop environments across brands like HP, Dell, Lenovo, and Acer, handled OS recovery and maintenance tasks, and ensured smooth operation through disciplined issue tracking and reporting. I’ve also worked on bus and fleet-related technology integrations—setting up and testing CCTV MNVR systems, GPS tracking units, LED destination boards, microphones, and voice-announcement equipment—while performing daily checks of video recording and network connectivity. I’m comfortable managing IT assets, supporting Active Directory and domain join/rejoin processes, and working with tools and systems like ticketing platforms and endpoint security to keep services reliable and downtime minimal.

Available to hire

Ballari, India

Skills

Active Directory

Microsoft Office

Leadership

Experience Level

Active Directory

Expert

Microsoft Office

Intermediate

Leadership

Intermediate

Language

Work Experience

Desktop Support Engineer (Field Support) at KAIZEN IT Services Private Limited

January 10, 2025 - Present

Provided on-site and remote technical support for JSW users, addressing hardware, software, and networking issues. Installed and configured basic printers (HP USB and Canon network printers). Joined client systems from Workgroup to Domain, ensuring secure network integration. Managed IT asset collection and maintained laptop/desktop inventory across multiple departments. Used a ticketing system (Sapphire) to log, track, and resolve incidents efficiently, including troubleshooting no-display issues, disk boot failures, and blue screen errors. Handled Windows desktop/laptop support, including OS recovery, upgrades, disk management (CHKDSK, partition resizing), and system restore. Managed data backup and restore and ensured endpoint security using antivirus and monitoring tools such as Netskope and Sentinel Agent. Coordinated with external vendors for servicing and escalations. Managed Active Directory users (password resets, account unlocks) and performed domain join and rejoin activitie

Service Engineer Trainee at Prime Edge Info Solutions Pvt Ltd

January 8, 2023 - July 4, 2024

Configured CCTV MNVR (Mobile Network Video Recorder) systems in buses, and supported setup and testing of GPS tracking units, LED destination boards, microphones, and voice announcement systems. Performed daily checks of CCTV video recording and network connectivity to ensure continuous operation and escalated issues when needed. Maintained and submitted daily service reports on system status, video backup integrity, and network performance. Participated in vehicle system integration by aligning multiple electronic modules for seamless onboard communication. Managed spare parts stock, logged usage, and coordinated with the team for timely restocking. Provided on-site technical support during equipment failures in coordination with JSW’s transport team to minimize downtime. Followed ESD safety protocols and adhered to company installation and maintenance checklists.