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Drew Kindlon
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Built an LLM-powered virtual assistant that handles 24/7 SMS and phone call interactions for small businesses.
Integrated Twilio, Stripe, and PostgreSQL, and trained AI agents on proprietary business chat and call data.
Used OpenAI, LangChain, and a fine-tuned memory strategy to deliver high-accuracy appointment booking and inquiry responses.
Decreased manual response time by 60% and increased customer engagement by 45%