Hi, I’m Veronika Todorova. I am a versatile and detail-oriented professional with extensive experience in customer-facing roles, administration and delivering high-quality PA support to senior leaders. I excel at managing multiple responsibilities while staying highly organized and efficient, and I pride myself on building strong relationships with clients and colleagues. I’m passionate about delivering results and am always ready to adapt to changing business needs. I’m seeking a challenging opportunity to further develop my attributes and I’m open to any necessary training. I’m available for an immediate start and am able to work full-time hours.

Veronika Todorova

Hi, I’m Veronika Todorova. I am a versatile and detail-oriented professional with extensive experience in customer-facing roles, administration and delivering high-quality PA support to senior leaders. I excel at managing multiple responsibilities while staying highly organized and efficient, and I pride myself on building strong relationships with clients and colleagues. I’m passionate about delivering results and am always ready to adapt to changing business needs. I’m seeking a challenging opportunity to further develop my attributes and I’m open to any necessary training. I’m available for an immediate start and am able to work full-time hours.

Available to hire

Hi, I’m Veronika Todorova. I am a versatile and detail-oriented professional with extensive experience in customer-facing roles, administration and delivering high-quality PA support to senior leaders. I excel at managing multiple responsibilities while staying highly organized and efficient, and I pride myself on building strong relationships with clients and colleagues. I’m passionate about delivering results and am always ready to adapt to changing business needs.

I’m seeking a challenging opportunity to further develop my attributes and I’m open to any necessary training. I’m available for an immediate start and am able to work full-time hours.

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Experience Level

Language

English
Fluent
Bulgarian
Fluent
Russian
Beginner

Work Experience

Compliance Specialist at Peabody
August 1, 2025 - Present
Ensured fire remediation met UK safety and housing standards. CRM/Casework management. Managed documentation for audits and reviews. Liaised with regulators to address compliance queries. Block/Property Management. Identified risks and suggested policy improvements.
Freelance Interpreter at THG Fluently
May 1, 2024 - Present
Providing interpretation services to clients in various settings (remote/on-site). Prepared for assignments by studying relevant terminology and documents. Experience within NHS practices, including medical consultations and mental health services. Assisted vulnerable clients to communicate effectively in sensitive and confidential environments.
Housing & Licensing Enforcement Coordinator at Lewisham Council
September 1, 2022 - May 1, 2024
Case management and caseload reduction from 250 to 100. Processing new HMO applications and variations to licences using an internal database system. Meeting deadlines and prioritising workloads including repair maintenance issues and license processing. Providing support to landlords and tenants by answering enquiries and explaining procedures. Handling complaints and anti-social behaviour by taking calls and allocating Housing Officers. Processing HMO license payments by phone or BACS. Managing previous caseloads—letters, witness statements, CPN payments. Liaising with individuals from diverse backgrounds and interpreters.
Personal Assistant to Director at Retrack Ltd
January 1, 2021 - August 1, 2022
Administrative support including document preparation, minute taking, attending sales meetings, diary management, travel arrangements, and proofreading. Delivered high-quality PA support to the CEO. Assisted with diary/inbox management and travel arrangements; organized office supplies and liaised with clients and suppliers; helped organise team lunches and dinners; handled confidential information.
Polling Station Representative at Embassy of Bulgaria
November 14, 2021 - November 14, 2021
Polling station representative for election day. Booking venues and managing diplomatic deliveries from Bulgaria. Updating social media to keep the Bulgarian community informed. Hired a new team and recruited other support workers.
Property Assistant (Intern) at Conran Estates
August 1, 2017 - November 1, 2017
Developed extensive knowledge around leasing and tenancy. Administrative tasks including filing, brochure cutting and formatting. Assisted with viewings and delivered high levels of customer service. Completed sales/lettings training and certification.

Education

BA Degree in Politics & International Relations (First Class) at Queen Mary University of London
January 1, 2019 - January 1, 2022

Qualifications

GCSEs (English and Mathematics among others)
January 11, 2030 - February 6, 2026
A Levels: Government and Politics, Sociology, Business Studies and Russian
January 11, 2030 - February 6, 2026
Level 2 Business Administration
January 11, 2030 - February 6, 2026
Level 3 Personal Training / Level 2 Nutrition
January 11, 2030 - February 6, 2026
Enhanced DBS Check
January 11, 2030 - February 6, 2026
Level 2 Business Administration
January 11, 2030 - February 6, 2026
Level 3 Personal Training / Level 2 Nutrition
January 11, 2030 - February 6, 2026

Industry Experience

Government, Healthcare, Real Estate & Construction, Professional Services