I am a dedicated and customer-focused professional with over four years of experience in the BPO industry. My expertise encompasses customer service, sales, and technical support across various channels. I thrive on solving problems and ensuring customer satisfaction. I am passionate about helping clients and striving for excellence in every task I undertake. In my free time, I enjoy learning new skills and keeping up with industry trends to stay ahead.…

DIVINE GRACE F. BALAGTAS

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I am a dedicated and customer-focused professional with over four years of experience in the BPO industry. My expertise encompasses customer service, sales, and technical support across various channels. I thrive on solving problems and ensuring customer satisfaction. I am passionate about helping clients and striving for excellence in every task I undertake. In my free time, I enjoy learning new skills and keeping up with industry trends to stay ahead.…

Available to hire

I am a dedicated and customer-focused professional with over four years of experience in the BPO industry. My expertise encompasses customer service, sales, and technical support across various channels. I thrive on solving problems and ensuring customer satisfaction. I am passionate about helping clients and striving for excellence in every task I undertake. In my free time, I enjoy learning new skills and keeping up with industry trends to stay ahead.

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Language

English
Fluent

Work Experience

Technical Support / Sales Support at TechLog Center
April 1, 2026 - June 1, 2026
Provided technical and sales support in a fast-paced environment, ensuring customer satisfaction and quick resolution of issues.
Customer Sales Associate / Customer Service Representative at Sutherland Global Services
November 1, 2023 - May 1, 2026
Handled blended accounts and performed outbound cold calling. Maintained accurate records and resolved customer concerns to ensure satisfaction.
Customer Sales Associate at Sutherland Global Services
November 1, 2023 - December 1, 2025
Handled blended accounts through voice, chat, and email, performed outbound cold calling, and closed sales while maintaining accurate financial and customer records to resolve customer concerns ensuring satisfaction and retention.
Ecommerce Shopify at TaskUs
August 1, 2023 - October 1, 2023
Managed blended email, chat, and live support for Shopify clients, ensuring high-quality service.
Sales / Technical Representative at Teletech
September 1, 2021 - August 1, 2023
Provided technical assistance and product solutions, handled sales inquiries, upselling opportunities, and maintained customer satisfaction standards.
Customer Service / Sales Representative at iQor
October 1, 2020 - May 1, 2021
Assisted customers with account concerns and product inquiries while promoting services and closing sales over the phone.

Education

Bachelor of Secondary Education at Guagua National Colleges Inc.
January 1, 2021 - January 1, 2025
Senior High School – Tech Voc (Tourism) at Eastwoods College of Science & Technology
January 1, 2017 - January 1, 2019
Bachelor of Secondary Education at Guagua National Colleges Inc.
January 1, 2021 - January 1, 2025
Senior High School – Tech Voc (Tourism) at Eastwoods College of Science & Technology
January 1, 2017 - January 1, 2019
Bachelor of Secondary Education at Guagua National Colleges Inc.
January 1, 2021 - January 1, 2025

Qualifications

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Industry Experience

Professional Services, Financial Services, Other
    Customer Support, Sales Support, Technical Support, Outbound Caller, Appointment Setter

    5 years in BPO industry , supporting different line of businesses. Managing account of customers, Billing and Financial. Troubleshooting devices, and processing escalated tickets and calls.

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