Victoria John
I am a proactive and fast-learning IT professional focused on developing my skills in web and application development while supporting organizations with reliable technical service.
About
I am a proactive and fast-learning IT professional focused on developing my skills in web and application development while supporting organizations with reliable technical service. I have experience troubleshooting LAN and wireless networks, coordinating ticket follow-ups, and monitoring network performance to ensure site availability and performance.
I continue to improve my knowledge through online learning and professional training, including MERN stack development. I enjoy communicating with clients and internal teams to resolve issues efficiently, document support activity, and contribute to organizational goals aligned with vision, mission, and values.
- Joined July 2026
Languages
- EnglishFluent
- ArabicFluent
Industry experience
- Software & Internet
- Telecommunications
- Computers & Electronics
More experts in Juba, South Sudan
Work experience
Provided technical support to troubleshoot issues related to LAN and wireless networks. Supported and coordinated fiber transmission to wireless (FTTW) project-related incidents by escalating problems to the IT manager and NOC members. Forwarded resolved/ongoing issues to planning and maintenance teams for further action and maintenance. Used Excel to document complaints, issues, and tracking information. Followed up on complaints received from the call center and ensured they were resolved. Monitored complaints and site availability inquiries with relevant NOC teams. Created daily complaint reports and monthly analytical reports; communicated with clients and internal teams to troubleshoot and close technical issues.
Education
Certifications and awards
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