Victor Hugo da Silva
I am a tourism professional, educator, writer, and customer service specialist with international experience in Portugal and Brazil travel market.
About
I am a tourism professional, educator, writer, and customer service specialist with international experience in Portugal and Brazil travel market. I hold bachelor’s and master’s degrees in Tourism and have taught English, Spanish, and Portuguese in schools, universities, and hospitality settings. I also completed a TEFL qualification and work confidently in multilingual and multicultural environments.
- 14 years' experience
- Joined October 2026
Skills· 10
Languages
- PortugueseFluent
- EnglishFluent
- Spanish; CastilianFluent
- FrenchAdvanced
- ItalianIntermediate
- GermanBeginner
Industry experience
- Education
- Travel & Hospitality
- Transportation & Logistics
- Media & Entertainment
- Retail
Work experience· 9 roles
Provided passenger assistance throughout check-in, security, boarding, and arrival procedures, ensuring safety, dignity, accessibility, and respectful customer care.
Managed customer orders through Shopify and provided customer support across multiple communication channels.
Provided call center support to UK travel agents, handling cruise reservations, customer enquiries, and special requests.
Education
Certifications and awards
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