Victoria Asiedu-Adoo

Handled approximately 40 customer enquiries daily by investigating reported issues, reviewing relevant information, explaining appropriate solutions, and documenting interactions in Salesforce for accurate case handling. Responded to customer enquiries within an average reported response time of 10 minutes while balancing timely communication with accuracy and relevance. Maintained reported quality and resolution scores of 85% while addressing customer concerns and ensuring consistent service delivery. Recorded customer interactions and cases in Salesforce to support issue tracking, follow-ups, and service continuity, using structured problem-solving and active listening to guide customers through resolutions.

Produced and supported 6+ marketing content and promotional deliverables per week based on a workload estimate, helping maintain a consistent flow of marketing materials. Developed social media captions and promotional content to communicate business offerings to targeted audiences and support B2B marketing and outdoor advertising activities. Prepared and organized promotional materials and content plans to translate marketing objectives into practical communication assets. Contributed to brand awareness and client engagement initiatives by supporting marketing message development aligned with company business audiences, and coordinated assigned content and promotional tasks during the internship to support marketing execution.

Collected approximately 120 survey responses during a reported week (pending confirmation of the period) to support consumer research assignments and gather audience feedback. Conducted consumer interviews using assigned research questions to obtain relevant responses for market research activities. Communicated with respondents to explain research questions, encourage participation, and gather required information for assigned surveys. Organized collected responses for documentation and subsequent review to support the research team’s access to consumer feedback.