Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions. Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.

Victoria Coleman

Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions. Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.

Available to hire

Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions.

Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Founder, CEO & Digital Solutions Consultant at The JaStell Collective
August 1, 2021 - June 7, 2024
Built and scaled a successful embroidery and branding business offering customized apparel, promotional merchandise, and personalized gifts. Designed and delivered a comprehensive embroidery and digitizing course for small business owners. Provided hands-on and virtual training on Hatch Embroidery, heat press design, and machine operation. Implemented VPN, cybersecurity policies, and software updates to protect sensitive business data. Created SEO-optimized websites and e-commerce platforms using Square, Shopify, and Canva. Automated workflows for CRM, inventory, and client communications, improving operational efficiency.
Freelance IT & Branding Consultant at Remote
January 1, 2020 - August 1, 2021
Provided remote technical support and cybersecurity consulting services to small businesses and entrepreneurs. Supported digital branding strategies, website development, and social media marketing execution. Conducted training sessions on SaaS tools, embroidery digitization, and cybersecurity awareness. Processed service requests and internal claims for small business clients, ensuring accurate documentation and compliance with business procedures. Audited client records and account setups to verify authorization accuracy, resolve discrepancies, and streamline approval workflows. Utilized CRM systems (e.g., HubSpot, Salesforce) to input, track, and retrieve customer data and engagement history. Researched and resolved client-facing issues through data analysis, system checks, and stakeholder coordination. Delivered courteous, solutions-oriented customer support through email, chat, and virtual sessions, consistently meeting SLA targets.
Correctional Officer at Jacksonville Sheriff's Office
November 1, 2006 - June 30, 2014
Managed facility safety department, conducted security audits, and supervised inmates. Utilized the National Crime Information Center (NCIC) databases and supported the efficient use of IT assets and document management systems.
Clerical Support Aide at Jacksonville Sheriff's Office
November 1, 2003 - November 1, 2007
Processed digital records and improved administrative operations using technical systems. Assisted in training coordination and IT inventory distribution. Reviewed digital and paper-based records for completeness, proper authorization, and policy compliance before filing or further processing. Resolved clerical discrepancies by reviewing intake records and coordinating with appropriate departments. Entered and retrieved case information from digital databases, including NCIC, with strict attention to data accuracy and confidentiality. Responded to internal and external inquiries promptly and professionally.

Education

Bachelors of Science at University of Phoenix
January 1, 2018 - December 31, 2018

Qualifications

Advanced Information Systems Security Certificate
January 1, 2018 - December 31, 2018

Industry Experience

Professional Services, Retail, Software & Internet, Education, Government

Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more