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Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions. Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.…Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions. Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.

Victoria Coleman

Web Developer, Programmer, Brand Designer, +2

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Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions. Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.…Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions. Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.

Available to hire

Hi, I’m Victoria Coleman, a passionate IT and cybersecurity professional with a strong background in supporting SaaS applications, CRM systems, and digital transformation projects. I hold a B.S. in Information Technology and an advanced cybersecurity certificate, and I enjoy combining technical expertise with excellent communication skills to deliver scalable and secure tech solutions.

Besides IT, I founded and grew The JaStell Collective, where I specialize in embroidery, branding, and digital product strategy. I love helping small business owners get started with technology and automation to improve efficiency. When not working, you can find me mentoring students, creating tech education content, or assisting minority-owned startups with their branding needs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Founder, CEO & Digital Solutions Consultant at The JaStell Collective

August 1, 2021 - June 7, 2024

Built and scaled a successful embroidery and branding business offering customized apparel, promotional merchandise, and personalized gifts. Designed and delivered a comprehensive embroidery and digitizing course for small business owners. Provided hands-on and virtual training on Hatch Embroidery, heat press design, and machine operation. Implemented VPN, cybersecurity policies, and software updates to protect sensitive business data. Created SEO-optimized websites and e-commerce platforms using Square, Shopify, and Canva. Automated workflows for CRM, inventory, and client communications, improving operational efficiency.

Freelance IT & Branding Consultant at Remote

January 1, 2020 - August 1, 2021

Provided remote technical support and cybersecurity consulting services to small businesses and entrepreneurs. Supported digital branding strategies, website development, and social media marketing execution. Conducted training sessions on SaaS tools, embroidery digitization, and cybersecurity awareness. Processed service requests and internal claims for small business clients, ensuring accurate documentation and compliance with business procedures. Audited client records and account setups to verify authorization accuracy, resolve discrepancies, and streamline approval workflows. Utilized CRM systems (e.g., HubSpot, Salesforce) to input, track, and retrieve customer data and engagement history. Researched and resolved client-facing issues through data analysis, system checks, and stakeholder coordination. Delivered courteous, solutions-oriented customer support through email, chat, and virtual sessions, consistently meeting SLA targets.

Correctional Officer at Jacksonville Sheriff's Office

November 1, 2006 - June 30, 2014

Managed facility safety department, conducted security audits, and supervised inmates. Utilized the National Crime Information Center (NCIC) databases and supported the efficient use of IT assets and document management systems.

Clerical Support Aide at Jacksonville Sheriff's Office

November 1, 2003 - November 1, 2007

Processed digital records and improved administrative operations using technical systems. Assisted in training coordination and IT inventory distribution. Reviewed digital and paper-based records for completeness, proper authorization, and policy compliance before filing or further processing. Resolved clerical discrepancies by reviewing intake records and coordinating with appropriate departments. Entered and retrieved case information from digital databases, including NCIC, with strict attention to data accuracy and confidentiality. Responded to internal and external inquiries promptly and professionally.