VC

Vikki Chan

Available to hire

I’m a UX Content Designer & tech copywriter with 15 years’ experience helping teams make complex products feel clear, human, and easy to use.

About

I’m a UX Content Designer & tech copywriter with 15 years’ experience helping teams make complex products feel clear, human, and easy to use. I empathise with the people on the other side of the screen, write in the language they already use, and shape content that guides users forward—without friction.

I’ve worked across startups and enterprise teams, supporting end-to-end UX content work like app and platform content design, style guides, documentation, and usability improvements through research and audits. I also collaborate closely with design, brand, regulatory/legal, and global content ops, championing accessibility, consistency, and mobile-first thinking so every release reads well and works well.

  • 15 years' experience
  • Joined October 2026

Industry experience

  • Software & Internet
  • Media & Entertainment
  • Education
  • Financial Services
  • Professional Services
  • Telecommunications

More experts

Work experience· 4 roles

Freelance Content Designer · Genter Entertainment; Gumtree; Cematica; Meta; Cynergy Bank; Orange Business Services; Thales; DeployFlow; Teya; Rvvup; AI Foundry; DigitalWellJan 2020 – Present · 6 yrs 11 mos

Create UX content for apps, platforms, websites, style guides and documentation; run end-to-end content audits; shape content during Alpha, Beta and Live phases; contribute to usability research models and incorporate findings. Lead content operations for localisation with global teams using AI, and partner with design, research, brand, and regulatory/legal stakeholders through workshops. Champion accessibility, consistency, and mobile-first principles across deliverables.

Freelance Copy Editor & Proofreader · Fitch Solutions; Children’s Occupational Therapy; Hamish HendryJan 2017 – Jan 2025 · 8 yrs 1 mo

Edit, format, and proofread industry ratings reports and confidential legal documents. Serve as editor for Hamish Hendry’s third book discussing yoga philosophy.

Freelance Tech Copywriter · Verax; Planet; SAP; Fioneer; Seenit; WorldFirst; LinkedIn; Salesforce; Adobe; Faculty; Kaley (and others as listed)Jan 2017 – Present · 9 yrs 11 mos

Write long- and short-form content including blog articles, industry reports, case studies, eBooks, press releases, product copy, nurture emails, and ads/scripts. Conduct industry research and interviews; align outputs to tone of voice, style guides and briefs; support CMS management and editorial operations. Collaborate regularly with marketing, product, and leadership teams to deliver consistent messaging.

B2B Account Manager · Zayo Group; Optimity; Dialogue CommunicationsJan 2011 – Jan 2017 · 6 yrs 1 mo

Education

BA Journalism and Contemporary History · Education Queen Mary, University of London2008 – 2011
A Levels · Watford Grammar School for Girls2030 – 2026

Hire Vikki Chan today

Post a job and invite Vikki, or contact them directly. No hidden commission.

Post a job