VK

Viktoriya Kaltcheva

Available to hire

Hi, I’m Viktoriya Kaltcheva. I bring a versatile background spanning sales, customer support, office management, and logistics, with a strong eye for detail and a knack for turning ideas into practical results.

About

Hi, I’m Viktoriya Kaltcheva. I bring a versatile background spanning sales, customer support, office management, and logistics, with a strong eye for detail and a knack for turning ideas into practical results. I enjoy collaborating with architects, designers, and teams to create catalogs, improve processes, and deliver projects on time. My approach is friendly, proactive, and solution-focused, always aiming to enhance efficiency and client satisfaction.

Over the years I’ve worked across retail, fashion, and logistics, developing strong communication and organizational skills. I thrive in fast-paced environments and am motivated by opportunities to contribute across multiple functions—from translating documents and coordinating shipping to supporting sales and HR activities.

  • 11 years' experience
  • Joined January 2026

Languages

  • BulgarianFluent
  • EnglishAdvanced

Industry experience

  • Retail
  • Professional Services
  • Manufacturing
  • Transportation & Logistics
  • Media & Entertainment

More experts

Work experience· 9 roles

Sales Manager · Morato KitchensFeb 2024 – Jul 2024 · 6 mos

Managed sales activities, liaised with architects, designers, and general contractors; updated ERP for each client; created catalogs; helped with kitchen cabinet designs; conducted high-volume outreach (over 100 calls and 70 emails daily) using Thunderbird, IMOS, Zoiper, ERP, and Excel.

Customer Support Representative EN · Concentrix Services (project for VF Corporation)Nov 2022 – Mar 2023 · 5 mos

Handled customer inquiries via calls, emails, and chat; used Salesforce, Sales Center, Unity, Duo Mobile, VPN, Worldpay; processed refunds, price matches, and investigations; assisted with refunds, technical, payment, and warranty issues, promo codes; escalated as needed.

Office Manager · Fitting Montage Ltd.Dec 2020 – Oct 2022 · 1 yr 11 mos

Translated documents Bulgarian-English; interpreted Bulgarian-English; created invoices; organized work trips; assisted with hiring/firing documents; supported marketing initiatives.

Sample Administrator · RossOct 2018 – Oct 2020 · 2 yrs 1 mo
Ocean Export Documentation Coordinator · American Export LinesMar 2018 – Oct 2018 · 8 mos
Human Resources Temp · Waldorf Astoria Beverly Hills HotelJan 2018 – Mar 2018 · 3 mos
Managers Assistant/HR · Clock FreightNov 2016 – Jan 2018 · 1 yr 3 mos
Costumer · Maker StudiosSep 2016 – Dec 2016 · 4 mos

Education

Associates Degree · Fashion Institute of Design and Merchandising2015 – 2016

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