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Hi, I’m Viktoriya Kaltcheva. I bring a versatile background spanning sales, customer support, office management, and logistics, with a strong eye for detail and a knack for turning ideas into practical results. I enjoy collaborating with architects, designers, and teams to create catalogs, improve processes, and deliver projects on time. My approach is friendly, proactive, and solution-focused, always aiming to enhance efficiency and client satisfaction. Over the years I’ve worked across retail, fashion, and logistics, developing strong communication and organizational skills. I thrive in fast-paced environments and am motivated by opportunities to contribute across multiple functions—from translating documents and coordinating shipping to supporting sales and HR activities.…Hi, I’m Viktoriya Kaltcheva. I bring a versatile background spanning sales, customer support, office management, and logistics, with a strong eye for detail and a knack for turning ideas into practical results. I enjoy collaborating with architects, designers, and teams to create catalogs, improve processes, and deliver projects on time. My approach is friendly, proactive, and solution-focused, always aiming to enhance efficiency and client satisfaction. Over the years I’ve worked across retail, fashion, and logistics, developing strong communication and organizational skills. I thrive in fast-paced environments and am motivated by opportunities to contribute across multiple functions—from translating documents and coordinating shipping to supporting sales and HR activities.

Viktoriya Kaltcheva

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Hi, I’m Viktoriya Kaltcheva. I bring a versatile background spanning sales, customer support, office management, and logistics, with a strong eye for detail and a knack for turning ideas into practical results. I enjoy collaborating with architects, designers, and teams to create catalogs, improve processes, and deliver projects on time. My approach is friendly, proactive, and solution-focused, always aiming to enhance efficiency and client satisfaction. Over the years I’ve worked across retail, fashion, and logistics, developing strong communication and organizational skills. I thrive in fast-paced environments and am motivated by opportunities to contribute across multiple functions—from translating documents and coordinating shipping to supporting sales and HR activities.…Hi, I’m Viktoriya Kaltcheva. I bring a versatile background spanning sales, customer support, office management, and logistics, with a strong eye for detail and a knack for turning ideas into practical results. I enjoy collaborating with architects, designers, and teams to create catalogs, improve processes, and deliver projects on time. My approach is friendly, proactive, and solution-focused, always aiming to enhance efficiency and client satisfaction. Over the years I’ve worked across retail, fashion, and logistics, developing strong communication and organizational skills. I thrive in fast-paced environments and am motivated by opportunities to contribute across multiple functions—from translating documents and coordinating shipping to supporting sales and HR activities.

Available to hire

Hi, I’m Viktoriya Kaltcheva. I bring a versatile background spanning sales, customer support, office management, and logistics, with a strong eye for detail and a knack for turning ideas into practical results. I enjoy collaborating with architects, designers, and teams to create catalogs, improve processes, and deliver projects on time. My approach is friendly, proactive, and solution-focused, always aiming to enhance efficiency and client satisfaction.

Over the years I’ve worked across retail, fashion, and logistics, developing strong communication and organizational skills. I thrive in fast-paced environments and am motivated by opportunities to contribute across multiple functions—from translating documents and coordinating shipping to supporting sales and HR activities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Bulgarian

Fluent

English

Advanced

Work Experience

Sales Manager at Morato Kitchens

February 1, 2024 - July 1, 2024

Managed sales activities, liaised with architects, designers, and general contractors; updated ERP for each client; created catalogs; helped with kitchen cabinet designs; conducted high-volume outreach (over 100 calls and 70 emails daily) using Thunderbird, IMOS, Zoiper, ERP, and Excel.

Customer Support Representative EN at Concentrix Services (project for VF Corporation)

November 1, 2022 - March 1, 2023

Handled customer inquiries via calls, emails, and chat; used Salesforce, Sales Center, Unity, Duo Mobile, VPN, Worldpay; processed refunds, price matches, and investigations; assisted with refunds, technical, payment, and warranty issues, promo codes; escalated as needed.

Office Manager at Fitting Montage Ltd.

December 1, 2020 - October 1, 2022

Translated documents Bulgarian-English; interpreted Bulgarian-English; created invoices; organized work trips; assisted with hiring/firing documents; supported marketing initiatives.

Sample Administrator at Ross

October 1, 2018 - October 1, 2020

Received and identified sample packages; labeled and cataloged samples; photographed items; managed sample images in Ross database; organized storage; disposed inappropriate samples; escalated issues as needed.

Ocean Export Documentation Coordinator at American Export Lines

March 1, 2018 - October 1, 2018

Provided customer service, proofreading, invoicing; ordered containers; validated export titles; filed for customs; understood HS codes; coordinated transportation logistics.

Human Resources Temp at Waldorf Astoria Beverly Hills Hotel

January 1, 2018 - March 1, 2018

Managed inventory lists, PowerPoints, Excel, Outlook; filing; prepared new hire packages; issued IDs; trained employees; managed department schedules; scanned, printed, and organized documents; processed I-9s and employee benefits.

Sales Support at Victoria’s Secret

June 1, 2015 - Present

Managed floor plans, customer service, registers; stayed current with fashion trends; styled outfits; measured customers; supported selling objectives; knowledge of company sale plans.

Managers Assistant/HR at Clock Freight

November 1, 2016 - January 1, 2018

Administrative work; customer service; data entry; payroll assistant; company bill payments; tracked employee breaks; managed truck records and employee benefits; assisted with hiring/firing; supported key clients; general documentation and scheduling.

Costumer at Maker Studios

September 1, 2016 - December 1, 2016

Quick costume fixes on set; assisted in making costumes; styled extras and cast; sourced costume pieces on budget; collaborated with scripts for costume inspiration; sewing and pattern making.