Hi, I’m Vincenzo Ciaravola, a Customer Support & Operations Specialist with a strong passion for photography. I’m currently working as a freelance photographer on Lake Como and as a visual data collector for AI training. You can see my personal photography at _Email not available. Sign in: https://www.twine.net/signup_ on Instagram. There you’ll find my photography style, but if needed, I can provide more accurate images that fit AI training requirements.…

Vincenzo Ciaravola

Hi, I’m Vincenzo Ciaravola, a Customer Support & Operations Specialist with a strong passion for photography. I’m currently working as a freelance photographer on Lake Como and as a visual data collector for AI training. You can see my personal photography at _Email not available. Sign in: https://www.twine.net/signup_ on Instagram. There you’ll find my photography style, but if needed, I can provide more accurate images that fit AI training requirements.…

Available to hire

Hi, I’m Vincenzo Ciaravola, a Customer Support & Operations Specialist with a strong passion for photography.

I’m currently working as a freelance photographer on Lake Como and as a visual data collector for AI training.

You can see my personal photography at Email not available. Sign in: https://www.twine.net/signup on Instagram.

There you’ll find my photography style, but if needed, I can provide more accurate images that fit AI training requirements.

See more

Language

Italian
Fluent
English
Advanced
Japanese
Beginner

Work Experience

Customer Operations Specialist at Cosmint S.p.A
July 1, 2023 - Present
Acted as the main operational point of contact for a key B2B client, coordinating across teams and ensuring requests were handled efficiently and accurately. Translated client needs into actionable tasks, reducing friction and improving internal execution. Identified recurring patterns in client requests and contributed to improving internal workflows and resolution processes. Coordinated cross-functional teams to ensure timely and accurate execution. Maintained CRM and SAP data accuracy to support transparent and efficient operations. Maintained clear, structured communication to improve client experience and reduce misunderstandings.
Customer Support Specialist at Riff Digital Engagement BV
January 1, 2021 - June 30, 2023
Provided multi-channel support (social, chat) in a high-volume environment, managed customer interactions while meeting SLA targets and maintaining structured case tracking. Resolved product and platform-related issues through structured troubleshooting, contributed to improvements in response workflows and internal documentation. Identified recurring user issues and contributed to improving response workflows and resolution processes. Collaborated with internal teams to ensure faster and more consistent issue resolution. Maintained accurate documentation to support team efficiency.
Customer Support & Operations Specialist at Cosmint S.p.A
August 1, 2024 - Present
Punto di contatto principale per un cliente B2B chiave, gestendo le richieste quotidiane e garantendo la soluzione end-to-end. Tradotto le esigenze operative in attività concrete, assicurando accuratezza e allineamento tra richieste e processi interni. Gestito priorità e escalation, coordinando team multipli per una risoluzione rapida e affidabile. Identificato pattern ricorrenti nelle richieste e contribuito al miglioramento continuo dei flussi di lavoro e della documentazione.

Education

High School Diploma at Isis DaVinci-Ripamonti
April 17, 2009 - June 13, 2014
Audio Engineering at NAM Milano
October 10, 2016 - June 24, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment

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