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I am a Certified Scrum Master with 10 years of IT, customer experience, and content strategy experience. I specialize in content risk management, trust & safety, and product/process strategy, with a strong ability to analyze data, identify trends, and drive long-term content goals. I have over 6 years of project management experience leading software and AI model initiatives, and 5+ years of people management, guiding teams of content creators and editors. I stay current with industry developments and emerging content formats, and I excel at presenting ideas to stakeholders. I combine strategic thinking with strong organizational and communication skills to gain buy-in and execute complex content plans across multi-market teams.…I am a Certified Scrum Master with 10 years of IT, customer experience, and content strategy experience. I specialize in content risk management, trust & safety, and product/process strategy, with a strong ability to analyze data, identify trends, and drive long-term content goals. I have over 6 years of project management experience leading software and AI model initiatives, and 5+ years of people management, guiding teams of content creators and editors. I stay current with industry developments and emerging content formats, and I excel at presenting ideas to stakeholders. I combine strategic thinking with strong organizational and communication skills to gain buy-in and execute complex content plans across multi-market teams.

Viranchi Shetty

Content Producer, Project Manager, Video Editor, +2

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I am a Certified Scrum Master with 10 years of IT, customer experience, and content strategy experience. I specialize in content risk management, trust & safety, and product/process strategy, with a strong ability to analyze data, identify trends, and drive long-term content goals. I have over 6 years of project management experience leading software and AI model initiatives, and 5+ years of people management, guiding teams of content creators and editors. I stay current with industry developments and emerging content formats, and I excel at presenting ideas to stakeholders. I combine strategic thinking with strong organizational and communication skills to gain buy-in and execute complex content plans across multi-market teams.…I am a Certified Scrum Master with 10 years of IT, customer experience, and content strategy experience. I specialize in content risk management, trust & safety, and product/process strategy, with a strong ability to analyze data, identify trends, and drive long-term content goals. I have over 6 years of project management experience leading software and AI model initiatives, and 5+ years of people management, guiding teams of content creators and editors. I stay current with industry developments and emerging content formats, and I excel at presenting ideas to stakeholders. I combine strategic thinking with strong organizational and communication skills to gain buy-in and execute complex content plans across multi-market teams.

Available to hire

I am a Certified Scrum Master with 10 years of IT, customer experience, and content strategy experience. I specialize in content risk management, trust & safety, and product/process strategy, with a strong ability to analyze data, identify trends, and drive long-term content goals. I have over 6 years of project management experience leading software and AI model initiatives, and 5+ years of people management, guiding teams of content creators and editors.

I stay current with industry developments and emerging content formats, and I excel at presenting ideas to stakeholders. I combine strategic thinking with strong organizational and communication skills to gain buy-in and execute complex content plans across multi-market teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Terms of Service- Manager at EA Sports

September 1, 2023 - September 1, 2025

Developed and managed compliance strategies, conducted regular audits, and collaborated with compliance teams to implement regulatory changes. Created data-driven dashboards in Tableau, monitored key metrics, and integrated Salesforce and CRM tools into the terms-of-service workflow. Developed user guides, performed risk assessments, and managed incidents related to terms-of-service violations. Assessed resource requirements, provided status updates, and guided the use of CRM tools and JIRA to track projects. Applied data analysis to measure enforcement effectiveness and generated Tableau-based performance reports for continuous improvement.

Trust and Safety- Lead at TikTok

April 1, 2021 - December 1, 2021

Managed a team of over 40 and ensured adherence to architectural and functional standards. Maintained relationships with key business users, interfaced with clients, and delivered high-quality products. Led live-service operations for the platform, collaborated with Product and Quality teams to enhance Trust & Safety policies, and supported global teams across India, APAC, EMEA, US, and Canada. Guided leadership development and training efforts while adapting Agile, Waterfall, and SDLC methods to project needs.

Process and Product Strategy- Assistant Manager at TikTok

March 1, 2020 - April 1, 2021

Conducted algorithm studies and developed NLP and Geo-blocking models to improve machine performance. Streamlined processes by launching AI models for different markets, identified risks through qualitative and quantitative methods, and designed process and product solutions while monitoring industry trends in trust & safety. Led cross-market initiatives including Nepal and Sri Lanka and aligned the team with stand-ups and sprint planning.

Community Content Moderation- Assistant Manager at TikTok

September 1, 2018 - March 1, 2020

Managed brands and a team of over 50, prototyped and trained AI models, and collaborated with Production, Creative, Product Management, Marketing, and Data Analytics teams to address safety concerns. Oversaw Operations, Engineering, and Algorithm teams to prioritize user safety, and optimized product features and strategies across campaigns and markets.

Senior Content Development Editor at Packt Publishing

April 1, 2017 - September 1, 2018

Formulated brand strategies for current and prospective clients, trained new Content Development Editors, and stayed current with market trends and software version updates. Managed customer relationships and product lifecycle, delivering high-quality releases and collaborating with the Operations team for launches.

Content Development Editor at Packt Publishing

July 1, 2015 - April 1, 2017

Customized course materials and delivery formats, conducted quality assurance on printed materials, and suggested corrections while fostering knowledge-sharing within the development team.