Vishal Bhattacharjee

Managed multiple concurrent projects from proposal through delivery across a 10-member cross-functional remote team — coordinating across creative, operations, strategy, and technology workstreams with clear timelines and milestone tracking. Served as primary client-facing account manager for enterprise accounts; led stakeholder communications, status reporting, and executive updates — ensuring alignment, managing scope changes, and delivering within thresholds. Owned workflow management across all project workstreams using Jira and project tracking tools; defined task assignments, deadlines, and accountability structures — reducing project cycle times by 40%. Proactively identified project risks and escalation paths; developed mitigation plans and managed dependency tracking to ensure uninterrupted, on-time delivery across concurrent engagements. Created and maintained project documentation including SOPs, process guides, and resource materials; ran weekly syncs and stakeholder

Managed end-to-end project delivery across a B2B SaaS client portfolio from proposal through go-live; coordinated remote teams across support, product, and operations — achieving 95% CSAT and 35% reduction in delivery timelines. Acted as primary client-facing contact for all account activity; led kickoff calls, status updates, escalation management, and executive stakeholder reporting across multiple simultaneous projects. Built and maintained project documentation, workflow guides, and SOP libraries; onboarded new team members using structured process materials to accelerate ramp-up and productivity. Implemented structured escalation and RCA/CAPA workflows to address delivery risks; delivered 50% reduction in escalations and measurable improvement in team accountability and output quality. Produced project status dashboards and client-facing performance reports; facilitated regular team syncs to maintain transparency, alignment, and deadline adherence.

Coordinated incident and project workflows across distributed remote teams; managed task assignment, escalation tracking, and documentation for multiple concurrent service delivery workstreams. Developed process training materials and knowledge base content; reduced troubleshooting time by 20% through structured onboarding and resource documentation for new team members.