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I design moments that stay with people. I bring seventeen years of guest-facing experience across cruise lines and cultural venues, reading the gap between what guests say they want and what they actually came for to build experiences that close it. I work across six languages with guests from every background imaginable, blending luxury, culture, and storytelling to create memorable journeys. I am Colombian, currently operating remotely from South Africa. I write in both Spanish and English with equal literary authority—rooted in the Latin American chronicle tradition, attuned to the specific detail that unlocks universal feeling. I am seeking remote roles where guest experience, cultural intelligence, and voice converge: luxury travel design, editorial storytelling, or high-touch client experience at the intersection of culture and place.…I design moments that stay with people. I bring seventeen years of guest-facing experience across cruise lines and cultural venues, reading the gap between what guests say they want and what they actually came for to build experiences that close it. I work across six languages with guests from every background imaginable, blending luxury, culture, and storytelling to create memorable journeys. I am Colombian, currently operating remotely from South Africa. I write in both Spanish and English with equal literary authority—rooted in the Latin American chronicle tradition, attuned to the specific detail that unlocks universal feeling. I am seeking remote roles where guest experience, cultural intelligence, and voice converge: luxury travel design, editorial storytelling, or high-touch client experience at the intersection of culture and place.

Vivian Lorena Sánchez Bernal

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I design moments that stay with people. I bring seventeen years of guest-facing experience across cruise lines and cultural venues, reading the gap between what guests say they want and what they actually came for to build experiences that close it. I work across six languages with guests from every background imaginable, blending luxury, culture, and storytelling to create memorable journeys. I am Colombian, currently operating remotely from South Africa. I write in both Spanish and English with equal literary authority—rooted in the Latin American chronicle tradition, attuned to the specific detail that unlocks universal feeling. I am seeking remote roles where guest experience, cultural intelligence, and voice converge: luxury travel design, editorial storytelling, or high-touch client experience at the intersection of culture and place.…I design moments that stay with people. I bring seventeen years of guest-facing experience across cruise lines and cultural venues, reading the gap between what guests say they want and what they actually came for to build experiences that close it. I work across six languages with guests from every background imaginable, blending luxury, culture, and storytelling to create memorable journeys. I am Colombian, currently operating remotely from South Africa. I write in both Spanish and English with equal literary authority—rooted in the Latin American chronicle tradition, attuned to the specific detail that unlocks universal feeling. I am seeking remote roles where guest experience, cultural intelligence, and voice converge: luxury travel design, editorial storytelling, or high-touch client experience at the intersection of culture and place.

Available to hire

I design moments that stay with people. I bring seventeen years of guest-facing experience across cruise lines and cultural venues, reading the gap between what guests say they want and what they actually came for to build experiences that close it. I work across six languages with guests from every background imaginable, blending luxury, culture, and storytelling to create memorable journeys.

I am Colombian, currently operating remotely from South Africa. I write in both Spanish and English with equal literary authority—rooted in the Latin American chronicle tradition, attuned to the specific detail that unlocks universal feeling. I am seeking remote roles where guest experience, cultural intelligence, and voice converge: luxury travel design, editorial storytelling, or high-touch client experience at the intersection of culture and place.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Beginner

Language

Spanish; Castilian

Fluent

Italian

Advanced

Portuguese

Advanced

French

Intermediate

German

Beginner

Turkish

Beginner

English

Advanced

Work Experience

Founder & Creative Director at Cosecha Salvaje

July 1, 2025 - Present

Built a bilingual content universe from zero — two podcast shows and a Substack publication reaching audiences across Spanish and English-speaking worlds. Designed the full guest journey from first contact to deep engagement: intake systems, bilingual experience architecture, cross-platform brand consistency. Designed Una Cosecha, a 1:1 conversation offering for listeners navigating diaspora and identity — built the intake system, the session arc, and the follow-through experience from scratch.

Guest Experience Specialist — Fine Jewellery at MSC Cruises (Effy Jewellery)

June 1, 2024 - May 31, 2025

Designed high-touch personalized experiences around milestone purchases — using open-ended conversation to surface the emotional context behind each guest decision before any product was introduced. Operated at the intersection of cultural sensitivity and luxury service: guests from dozens of nationalities, each requiring a different approach to the same moment.

Future Cruise Consultant at MSC Cruises

June 1, 2023 - November 30, 2023

Translated complex itinerary options into guest-specific narratives — pairing the right voyage to the right person, not the highest-margin package to whoever walked in. Hosted social events designed to make guests feel like insiders rather than prospects — the experience preceded any conversation about booking.

Shore Excursions Hostess at MSC Cruises

March 1, 2022 - April 30, 2023

Designed the guest’s relationship with each port before they stepped off the ship — framing destinations, setting expectations, ensuring the experience matched the promise. Served as cultural interpreter for Spanish-speaking guests — not just language translation but context, tone, and what to actually look for.

International Hostess (ES / PT ) at MSC Cruises

April 1, 2018 - March 31, 2020

Produced and edited multilingual daily communications — translating not just words but register, humor, and cultural nuance for guests across two language communities. Served as connective tissue between departments — ensuring the guest experienced a coherent whole rather than a sequence of handoffs. Built guest relationships that extended across multiple voyage interactions.

Cruise Staff at MSC Cruises

January 1, 2016 - November 30, 2017

Hosted and co-produced onboard events — reading the room, adapting programming in real time, turning scheduled activities into genuinely memorable moments.

Cultural Experience Designer at American English Camps, Colombia

January 1, 2013 - December 31, 2015

Co-designed language-immersive cultural experiences — making language learning feel like adventure through storytelling and intentional programming.

Cruise Staff & Youth Counselor at Disney Cruise Line

October 1, 2010 - December 31, 2012

Delivered Disney’s standard of intentional experiential storytelling in guest-facing environments — creating culturally sensitive programming for children from dozens of international backgrounds, making each child feel like the experience was made specifically for them.