Viviane Mendes de Andrade

I am a detail-oriented Back Office and remote work professional with consolidated experience in customer service and support. I handle inquiries and requests across digital channels, including email and internal platforms, recording, analyzing, following up, and resolving incidents, according to company protocols and procedures.

I excel at task organization and prioritization to meet deadlines and maintain an efficient remote workflow. I have supported projects for ANATEL, analyzing and managing requests between consumers and telecom operators, with a focus on quality, organization, and data confidentiality.