Results-driven Retention Specialist with 5+ years of experience across BPO, banking, and telecom domains, specializing in customer retention, revenue protection, and relationship management. Proven track record of achieving 70% First Call Resolution, increasing sales by 25% through consultative upselling, and maintaining 98% accuracy in debtor and account management processes. Proficient in CRM systems, MS Excel, Zoom, Google Meet, Microsoft Teams, IVR handling systems, and Dun & Bradstreet credit assessment tools. Open to remote opportunities within B2B, SaaS, HR technology, and financial service organizations where I can contribute to customer success, retention growth, and operational excellence. I have been creating Meaningful Interations with customers throughout My journey . I am open to learning any New product,process or any new CRM Tool for a great customer Experience .…Results-driven Retention Specialist with 5+ years of experience across BPO, banking, and telecom domains, specializing in customer retention, revenue protection, and relationship management. Proven track record of achieving 70% First Call Resolution, increasing sales by 25% through consultative upselling, and maintaining 98% accuracy in debtor and account management processes. Proficient in CRM systems, MS Excel, Zoom, Google Meet, Microsoft Teams, IVR handling systems, and Dun & Bradstreet credit assessment tools. Open to remote opportunities within B2B, SaaS, HR technology, and financial service organizations where I can contribute to customer success, retention growth, and operational excellence. I have been creating Meaningful Interations with customers throughout My journey . I am open to learning any New product,process or any new CRM Tool for a great customer Experience .WWWW…