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Results-driven Customer Support and Technical Specialist with over 4 years of experience delivering exceptional service in fast-paced, customer-facing environments across telecom, retail, and technology sectors. Skilled in managing complex support cases via live chat, email, phone, and screen sharing, leveraging platforms such as Salesforce, Zendesk, and Jira to ensure accurate case tracking and timely resolutions. Known for resolving technical, billing, and connectivity issues with empathy and efficiency, maintaining top-tier customer satisfaction scores. Adept at identifying process improvements through data analysis and trend reporting. Holds a Postgraduate Certificate in Information Technology Business Analysis and a Bachelor’s degree in Information Technology, combining strong technical acumen with outstanding communication and problem-solving abilities.…Results-driven Customer Support and Technical Specialist with over 4 years of experience delivering exceptional service in fast-paced, customer-facing environments across telecom, retail, and technology sectors. Skilled in managing complex support cases via live chat, email, phone, and screen sharing, leveraging platforms such as Salesforce, Zendesk, and Jira to ensure accurate case tracking and timely resolutions. Known for resolving technical, billing, and connectivity issues with empathy and efficiency, maintaining top-tier customer satisfaction scores. Adept at identifying process improvements through data analysis and trend reporting. Holds a Postgraduate Certificate in Information Technology Business Analysis and a Bachelor’s degree in Information Technology, combining strong technical acumen with outstanding communication and problem-solving abilities.

Vedanshi Patel

Data Analyst, SEO Expert, AI Engineer, +1

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Results-driven Customer Support and Technical Specialist with over 4 years of experience delivering exceptional service in fast-paced, customer-facing environments across telecom, retail, and technology sectors. Skilled in managing complex support cases via live chat, email, phone, and screen sharing, leveraging platforms such as Salesforce, Zendesk, and Jira to ensure accurate case tracking and timely resolutions. Known for resolving technical, billing, and connectivity issues with empathy and efficiency, maintaining top-tier customer satisfaction scores. Adept at identifying process improvements through data analysis and trend reporting. Holds a Postgraduate Certificate in Information Technology Business Analysis and a Bachelor’s degree in Information Technology, combining strong technical acumen with outstanding communication and problem-solving abilities.…Results-driven Customer Support and Technical Specialist with over 4 years of experience delivering exceptional service in fast-paced, customer-facing environments across telecom, retail, and technology sectors. Skilled in managing complex support cases via live chat, email, phone, and screen sharing, leveraging platforms such as Salesforce, Zendesk, and Jira to ensure accurate case tracking and timely resolutions. Known for resolving technical, billing, and connectivity issues with empathy and efficiency, maintaining top-tier customer satisfaction scores. Adept at identifying process improvements through data analysis and trend reporting. Holds a Postgraduate Certificate in Information Technology Business Analysis and a Bachelor’s degree in Information Technology, combining strong technical acumen with outstanding communication and problem-solving abilities.

Available to hire

Results-driven Customer Support and Technical Specialist with over 4 years of experience delivering exceptional service in fast-paced, customer-facing environments across telecom, retail, and technology sectors. Skilled in managing complex support cases via live chat, email, phone, and screen sharing, leveraging platforms such as Salesforce, Zendesk, and Jira to ensure accurate case tracking and timely resolutions. Known for resolving technical, billing, and connectivity issues with empathy and efficiency, maintaining top-tier customer satisfaction scores. Adept at identifying process improvements through data analysis and trend reporting. Holds a Postgraduate Certificate in Information Technology Business Analysis and a Bachelor’s degree in Information Technology, combining strong technical acumen with outstanding communication and problem-solving abilities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at Teleperformance

August 1, 2025 - August 1, 2025

Delivered exceptional customer support across phone, chat, and email for telecom products and services; utilized Salesforce CRM to manage cases, log service requests, and track resolutions; resolved technical, billing, and connectivity issues with empathy; provided guidance on service plans, device setups, and network troubleshooting; generated reports and analyzed trends to identify recurring issues and drive process improvements.

Technical Support Specialist at Best Buy

December 1, 2023 - December 1, 2023

Delivered professional technical support for computers, mobile devices, and networking equipment; diagnosed and resolved hardware, software, and connectivity issues both in-store and remotely; used CRM/ticketing systems to log service requests and track repairs; collaborated with Geek Squad and cross-functional teams to resolve complex problems; educated customers on product features and security best practices.

Customer Support Advisor at Concentrix Services Ltd

January 1, 2022 - January 1, 2022

Proactively delivered exceptional customer service via phone, chat, and email; mastered onboarding, payment reconciliation, risk verification, and terminal troubleshooting; accurately documented all customer communications in the CRM; diagnosed and resolved technical terminal issues and escalated complex cases to higher-level teams; adhered to procedures and service standards to ensure satisfaction.