Hi, I'm Willie G. Miller II, a Technical Systems Engineer focused on workflow automation and enterprise tooling. I design data-driven processes, API-integrated workflows, and SharePoint-integrated applications to improve reliability and efficiency in federal and enterprise environments. I enjoy turning complex requirements into scalable solutions and documenting best practices for AI tool adoption across workflows. I've built and supported enterprise infrastructure, end-user operations, and internal tooling across multiple sites, including AV/VTC systems integration for federal environments. I'm comfortable with Python automation, data structuring, and cross-system connectivity, and I thrive on ensuring operational continuity through clear documentation and robust deployment processes.…

Willie G. Miller II

Hi, I'm Willie G. Miller II, a Technical Systems Engineer focused on workflow automation and enterprise tooling. I design data-driven processes, API-integrated workflows, and SharePoint-integrated applications to improve reliability and efficiency in federal and enterprise environments. I enjoy turning complex requirements into scalable solutions and documenting best practices for AI tool adoption across workflows. I've built and supported enterprise infrastructure, end-user operations, and internal tooling across multiple sites, including AV/VTC systems integration for federal environments. I'm comfortable with Python automation, data structuring, and cross-system connectivity, and I thrive on ensuring operational continuity through clear documentation and robust deployment processes.…

Available to hire

Hi, I’m Willie G. Miller II, a Technical Systems Engineer focused on workflow automation and enterprise tooling. I design data-driven processes, API-integrated workflows, and SharePoint-integrated applications to improve reliability and efficiency in federal and enterprise environments. I enjoy turning complex requirements into scalable solutions and documenting best practices for AI tool adoption across workflows.

I’ve built and supported enterprise infrastructure, end-user operations, and internal tooling across multiple sites, including AV/VTC systems integration for federal environments. I’m comfortable with Python automation, data structuring, and cross-system connectivity, and I thrive on ensuring operational continuity through clear documentation and robust deployment processes.

See more

Skills

Experience Level

Language

English
Fluent

Work Experience

Audio Engineer / Producer at Independent
January 1, 2010 - Present
Worked in commercial and private studio environments, currently running a treated studio for recording, editing, mixing and mastering services. Set up and tested audio systems. Resolved issues before and during sessions in live and recording studio environments. Engineered, mixed, and mastered original multi-genre releases distributed across Spotify and major streaming platforms. Produced and refined multi-track sessions from raw vocal capture to final master. Calibrated monitoring environments and maintained translation accuracy across streaming, broadcast, and live playback.
AV / VTC Multimedia Install Technician at TWD & Associates
April 1, 2023 - January 1, 2026
Designed and deployed a SharePoint-based enterprise system to manage MCBQ data, documentation, and access across 300+ AV/VTC locations, improving operational efficiency by ~60%. Structured system architecture, navigation, and access control to support scalable multi-location usage. Developed user-facing system layouts and end-user documentation; delivered hands-on training to support long-term system use. Installed, integrated, and maintained AV/VTC systems across federal environments including U.S. Marine Corps, WRAIR, and NRCT. Troubleshot IP-based AV systems, signal routing, and network-connected devices to maintain system performance and uptime.
AI Solutions Consultant | Generative AI Engineer & Creative Technology Practice at Independent
January 1, 2023 - Present
Worked directly with teams to identify gaps and implement systems that reduced manual workload. Designed and implemented AI-assisted workflow systems to automate documentation, research, and internal processes. Built structured prompt frameworks using Retrieval-Augmented Generation (RAG) for reliable outputs. Developed API-integrated workflows to reduce manual workload and improve process efficiency. Reviewed and refined LLM outputs to ensure accuracy before production use. Authored technical documentation and best practices for AI tool adoption across workflows.
Installation Technician at Media Systems Installations Pro AV Solutions
February 1, 2020 - April 1, 2023
Installed, upgraded, and configured audio systems for commercial and residential environments. Oversaw system performance and trained clients on equipment operation and best-use practices. Performed structured cabling (CAT6) and low-voltage system installations. Designed system layouts for audio deployment and room treatment optimization. Coordinated with customers to provide project estimates and equipment procurement for installations.
IT Technician at TEK Systems
August 1, 2019 - February 1, 2020
Delivered Tier I/II IT support for USAID staff, resolving access, system, and hardware issues. Managed ticketing workflows and improved resolution speed by refining internal workflows. Supported enterprise-wide migration across two locations, validating systems and user readiness. Installed and configured Cisco VoIP, multi-monitor setups, and VTC hardware. Deployed systems including imaging, BIOS setup, and software installation. Built Excel trackers for migration progress and trained team members on workflow execution.
Generative AI Engineer & Creative Technology Practice at AI Solutions Consultant
January 1, 2023 - Present
Identified gaps and implemented AI-assisted workflows to automate documentation, research, and internal processes. Built Retrieval-Augmented Generation (RAG) based prompts and API-integrated workflows to reduce manual workload. Reviewed LLM outputs for production quality and authored best practices for AI tool adoption.
IT Technician at TEK Systems (USAID)
August 1, 2019 - February 1, 2020
Delivered Tier I/II IT support for USAID staff, resolving access, system, and hardware issues. Managed ticketing workflows and improved resolution speed by refining internal workflows. Supported enterprise-wide migration across two locations, validating systems and user readiness. Installed and configured Cisco VoIP, multi-monitor setups, and VTC hardware. Deployed systems including imaging, BIOS setup, and software installation. Built Excel trackers for migration progress and trained team members on workflow execution.
Independent | Audio Engineer at Independent / Own Studio
January 1, 2010 - January 1, 2025
Worked in commercial and private studio environments, running a treated studio for recording, editing, mixing and mastering services; set up and tested audio systems; provided technical feedback during sessions; produced and refined multi-genre releases for digital distribution; prepared final masters aligned with industry loudness standards; calibrated monitoring to maintain translation across playback systems.
AI Solutions Consultant | Generative AI Engineer Practice at Generative AI Engineer Practice
January 1, 2023 - January 1, 2026
Collaborated with teams to identify gaps and implement AI-assisted workflow systems to automate documentation, research, and internal processes. Built structured prompt frameworks using Retrieval-Augmented Generation (RAG), developed API-integrated workflows, and reviewed LLM outputs to ensure production-grade accuracy. Authored technical documentation and best practices for AI tool adoption across workflows.
IT Technician at TEK Systems USAID
August 1, 2019 - February 1, 2020
Delivered Tier I/II IT support for USAID staff, resolving access, system, and hardware issues; managed ticketing workflows and improved resolution speed; supported enterprise-wide migrations across locations; installed Cisco VoIP, multi-monitor setups, and VTC hardware; deployed imaging, BIOS configuration, and software installations; built Excel trackers and trained team members on migration workflows.
Technical Systems Consultant
January 1, 2023 - January 1, 2026
Built and deployed a data-driven application that ingests structured and unstructured contract data and transforms it into standardized analytical outputs for decision support. Designed underlying data structures and rule-based processing workflows to ensure consistent evaluation across multiple contract scenarios. Designed automation workflows to reduce manual documentation, research, and operational processing tasks. Developed API-integrated workflows to reduce manual workload and improve process efficiency. Validated and refined automated outputs to ensure operational accuracy and consistency across workflow processes. Authored technical documentation and best practices for AI tool adoption across workflows.
AV / VTC Multimedia Technician (Systems Integration) at TWD & Associates
April 1, 2023 - January 1, 2026
Designed and deployed a SharePoint-based enterprise system to manage MCBQ data, documentation, and access across 300+ AV/VTC locations, supporting operational coordination and centralized documentation management across multiple locations. Structured system architecture, navigation, and access control to support scalable multi-location usage. Developed user-facing system layouts and end-user documentation to improve usability and adoption. Delivered hands-on training, technical guidance, and operational support to end users and stakeholders to ensure long-term system adoption and reliability. Supported deployment, integration, and maintenance of enterprise communications and infrastructure systems across federal environments including U.S. Marine Corps, WRAIR, and NRC. Troubleshot network-connected systems, endpoint devices, and infrastructure components to maintain operational continuity and system uptime. Interpreted schematics and technical drawings to support deployment and system

Education

High School Diploma at Westlake High School
January 11, 2030 - January 1, 2007
Some Computer Science credits at Allegany College of Cumberland
January 11, 2030 - January 1, 2007
Bachelor of Science, Business Administration at Strayer University
January 11, 2030 - January 1, 2015
Bachelor of Science, Business Administration at Strayer University
January 11, 2030 - January 1, 2015
Computer Science (Some credits earned) at Allegany College of Cumberland
January 11, 2030 - January 1, 2007
High School at Westlake High School
January 11, 2030 - January 1, 2007
High School Diploma at Westlake High School
January 1, 2007 - January 1, 2007
Coursework in Computer Science at Allegany College of Cumberland
January 1, 2007 - January 1, 2007
Coursework in Business Administration at Strayer University
January 1, 2015 - January 1, 2015
Professional Development Certificate - Innovative Teaching with AI at Vanderbilt University
January 1, 2026 - May 26, 2026

Qualifications

CompTIA Security+ Certificate of Completion
December 1, 2020 - April 24, 2026
Cyber Awareness Certificate
August 1, 2022 - April 24, 2026
Audio Visual Technologist Certificate
April 1, 2023 - April 24, 2026
Biamp Tesira Concepts Certificate
October 1, 2024 - April 24, 2026
Extron Certified AV Associate Certificate
January 1, 2025 - April 24, 2026
ChatGPT Innovative Teaching Certificate
January 1, 2026 - April 24, 2026
Academic Achievement Award in Entrepreneurship Ecommerce Studies
January 11, 2030 - April 24, 2026
Vanderbilt University program
January 11, 2030 - January 1, 2026
Academic Achievement Award in Entrepreneurship Ecommerce Studies
January 11, 2030 - April 27, 2026
CompTIA Security+
December 1, 2020 - April 27, 2026
Cyber Awareness Certificate
August 1, 2022 - April 27, 2026
Audio Visual Technologist Certificate
April 1, 2023 - April 27, 2026
Biamp Tesira Concepts Certificate
October 1, 2024 - April 27, 2026
Extron Certified AV Associate Certificate
January 1, 2025 - April 27, 2026
ChatGPT Innovative Teaching Certificate
January 1, 2026 - April 27, 2026
CompTIA Security+ Certificate of Completion
December 1, 2020 - May 26, 2026
Cyber Awareness Certificate
August 1, 2022 - May 26, 2026
AVIXA Audio Visual Technologist Certificate
April 1, 2023 - May 26, 2026
Biamp Tesira Concepts Certificate
October 1, 2024 - May 26, 2026
Extron Certified AV Associate Certificate
January 1, 2025 - May 26, 2026
Vanderbilt University AI Workflow & Teaching Applications Certificate
January 1, 2026 - May 26, 2026
Academic Achievement Award in Entrepreneurship Ecommerce Studies
January 11, 2030 - May 26, 2026

Industry Experience

Government, Professional Services, Media & Entertainment, Software & Internet, Education, Computers & Electronics

Skills

Experience Level