Available to hire
Hi, I’m Walid. I’m an IT professional with a passion for turning complex challenges into simple, scalable solutions. Over the past few years I’ve built and automated workflows using Microsoft 365, Power Platform, SharePoint, and web technologies to improve reporting, device provisioning, and training across organizations.
I enjoy collaborating with teammates to design intuitive interfaces, automate repetitive tasks, and deliver data-driven dashboards that empower decision-makers. When I’m not coding or configuring systems, I like exploring new tools and sharing practical guides to help others stay productive and compliant.
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
IT Office Assistant at Rochester Public Utilities
August 1, 2025 - November 1, 2025Developed Power Automate workflows using external APIs and Microsoft 365 services to streamline reporting approvals; eliminated all paper copies. Created 41+ dynamic Azure AD groups and deployed 23 enterprise applications through Intune, improving automated targeting, compliance, and software delivery across the organization. Deployed the RPU Time-Off app and RPU Safety app on iOS for over 200 employees. Configured Autopilot deployment profiles and dynamic user groups to streamline device provisioning. Designed the landing page, overlays, and email templates for my.rpu.org (60k+ customers). Built dynamic Power BI dashboards and Power Automate workflows for Safety inspections, reporting, and monthly archiving.
IT Intern, Safety at Rochester Public Utilities
May 1, 2025 - August 1, 2025Designed and built an organization-wide Microsoft Power Apps Canvas App using Power Fx Studio, SharePoint Lists to store data, and Power Automate to run APIs using HTTP requests; Written in Power Fx and WDL. Optimized safety protocols by providing digital formats. Developed an in-house YouTube to MP4 conversion tool using Power Automate to trigger a RESTful API from a Power Apps UI to support safety training via the learning management system. Digitized and updated the safety manual for internal use, ensuring compliance and accessibility for remote/field employees. Redesigned the department website for improved navigation and usability. Created user guides and trainings for accessibility across Microsoft Power Platform and SharePoint services. Built an automated workflow that converts data collected via a Power Apps form into well-formatted PDFs, replacing a manual paper process and enabling seamless integration with other systems.
Technology Services Intern at Xcel Energy
December 1, 2022 - September 1, 2024Trained employees on Office 365 and low-code tools for business operations. Selected as one of two intern panelists for summer presentations; Intern of the Month May 2023. Streamlined SharePoint assistance requests by designing and building a responsive form using Nintex Process Management and Microsoft Lists. Automated workflow to migrate old tickets and upgrade the pre-existing system to integrate with JIRA. Built a website with Microsoft SharePoint using SPFx and JavaScript for employee guidance resources. Developed an automated workflow to streamline an approval process for business resource groups at a company-wide hackathon, achieving second place.
Technical Intern at BTM Global
May 1, 2022 - September 1, 2022Deployed and staged POS register systems across multiple store locations, integrating new hardware and software components in line with post-imaging Linux-based configurations. Automated and managed post-imaging processes using Linux scripting to streamline device provisioning. Diagnosed and escalated system issues via log analysis (Bugzilla, TightVNC). Maintained and queried item-level data in Oracle SQL Developer to assist with product catalog updates, pricing validations, and POS configuration. Conducted BA and regression testing with QA analysts for new POS releases. Contributed to cross-functional technical documentation tracking system changes and deployment procedures.
Consultation Agent at Geek Squad
November 1, 2021 - April 1, 2022Provided client-facing technical support and processed repair requests for diverse customer devices. Diagnosed hardware and software issues using Apple GRX, NOVA ticketing, and CRM systems while managing inventory and service orders to ensure timely support. Contributed to improving repair workflows to enhance consistency and efficiency.
Education
Associate of Science at Minneapolis College
September 1, 2025 - December 29, 2025Honors Diploma at Century High School
August 1, 2016 - May 1, 2020Qualifications
Industry Experience
Energy & Utilities, Software & Internet, Professional Services, Government
Skills
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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