Available to hire
Senior IT and enterprise integrations professional with 18+ years of international experience, specializing in SAP Concur implementations, configuration, and global rollout support across APAC, EMEA, and North America. Led end-to-end deployments of SAP Concur (Travel & Expense), designing workflows, compliance-aligned policies, and SQL-based executive dashboards for global organizations.
Experience Level
Language
Work Experience
IT Program & Support Manager at ACT (UK)
June 1, 2024 - PresentMaintain 99.9% system uptime for enterprise-wide SaaS-based applications and improved SLA compliance by 25% using real-time KPI dashboards (MTTR, backlog trends, CSAT). Act as single point of contact for global project controls, tracking critical-path milestones and resource availability across time zones. Led client negotiations and contract renewals with tier-1 software vendors, optimizing global licensing strategy to ensure full compliance while reducing annual costs. Optimized ServiceNow assignment rules to enable dynamic incident routing across onshore and offshore resources.
Product Support Manager at TEXLA Technologies
February 1, 2021 - May 31, 2024Directed global support operations for 30,000+ enterprise users across US, APAC, and EMEA, adapting SaaS support frameworks to regional requirements and compliance laws. Reduced MTTR by 30% by architecting an IT portal and self-service knowledge base. Chaired Major Incident Management (MIM) during critical outages, acting as primary client liaison to communicate transparently with C-suite and external stakeholders. Managed release cycles and deployments for high-availability financial systems, ensuring zero downtime during major infrastructure upgrades.
IT Application Lead / Global Project Manager at Worley
January 1, 2018 - December 31, 2020Led global deployment of SAP Concur (Travel & Expense) across 20+ regions, building SQL-based dashboards for executive visibility into global compliance and workforce allocation. Spearheaded enterprise application transition and migration following Jacobs-Worley M&A integration, ensuring no loss of operational data. Traveled to the USA to oversee a technical demerger process, serving as single point of contact for high-stakes go-lives and post-launch stabilization. Liaised with global clients and managed IT support for mission-critical industrial sites while maintaining full adherence to safety and compliance protocols. Established and chaired the regional Change Advisory Board (CAB) and formulated/tested APAC business continuity plans (BCP).
Senior Application Engineer / Project Lead at Jacobs
January 1, 2011 - December 31, 2018Led localized end-to-end SAP Concur implementations across multiple APAC countries, including detailed configuration of Expense and Travel modules to meet local regulatory and business requirements. Acted as single point of contact for third-party vendors and enterprise clients, leading SLA negotiations to align delivery with business objectives. Drove Continual Service Improvement (CSI) initiatives by deploying automated workflows that saved teams 40+ hours monthly. Directed training and knowledge transfer programs for 5,000+ end users to drive adoption during major rollouts.
Application Engineer / DMS Specialist at Jacobs
January 1, 2007 - December 31, 2010Managed enterprise Document Management Systems (DMS) and corporate finance systems with 99% reliability, supporting high-intensity engineering project lifecycles. Led UAT, deployment scheduling, and change governance for large-scale enterprise system upgrades.
IT Executive at Worldcall Wireless
January 1, 2006 - December 31, 2007Managed Active Directory, hardware procurement, and network infrastructure upgrades to support a growing corporate workforce. Provided tier-1 and tier-2 technical support and consistently met resolution time targets.
Education
B.S. in IT & Technology Management at University of Portsmouth, UK
January 11, 2030 - August 1, 2026Higher Diploma in Information Technology at PSB Academy, Singapore
January 11, 2030 - August 1, 2026Diploma in Computer Science at Informatics Pakistan
January 11, 2030 - August 1, 2026Qualifications
ITIL v4 Foundation
January 11, 2030 - August 1, 2026ISTQB Certified Tester (Foundation Level)
January 11, 2030 - August 1, 2026Oracle Financial Fusion Systems (Implementation & Support)
January 11, 2030 - August 1, 2026Google Project Management Professional (Advanced Track)
January 11, 2030 - August 1, 2026Industry Experience
Professional Services, Software & Internet, Financial Services, Telecommunications, Government
Experience Level
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Lahore today.