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I am a dedicated and results-oriented Customer Service Officer with over 12 years of experience in microfinance and market development. I have a proven track record of managing loan and savings processes, improving portfolio quality, and promoting financial products while ensuring customer satisfaction. I am fluent in English and conversational in Amharic and Afan Oromo, with strong client relationship skills, financial literacy coaching, and cross-functional collaboration across operations, credit, and marketing. I am committed to continuous learning and applying best practices to support organizational goals.…I am a dedicated and results-oriented Customer Service Officer with over 12 years of experience in microfinance and market development. I have a proven track record of managing loan and savings processes, improving portfolio quality, and promoting financial products while ensuring customer satisfaction. I am fluent in English and conversational in Amharic and Afan Oromo, with strong client relationship skills, financial literacy coaching, and cross-functional collaboration across operations, credit, and marketing. I am committed to continuous learning and applying best practices to support organizational goals.

Wendimu Bosho Deressa

Marketer, Content Creator, Content Designer, +5

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I am a dedicated and results-oriented Customer Service Officer with over 12 years of experience in microfinance and market development. I have a proven track record of managing loan and savings processes, improving portfolio quality, and promoting financial products while ensuring customer satisfaction. I am fluent in English and conversational in Amharic and Afan Oromo, with strong client relationship skills, financial literacy coaching, and cross-functional collaboration across operations, credit, and marketing. I am committed to continuous learning and applying best practices to support organizational goals.…I am a dedicated and results-oriented Customer Service Officer with over 12 years of experience in microfinance and market development. I have a proven track record of managing loan and savings processes, improving portfolio quality, and promoting financial products while ensuring customer satisfaction. I am fluent in English and conversational in Amharic and Afan Oromo, with strong client relationship skills, financial literacy coaching, and cross-functional collaboration across operations, credit, and marketing. I am committed to continuous learning and applying best practices to support organizational goals.

Available to hire

I am a dedicated and results-oriented Customer Service Officer with over 12 years of experience in microfinance and market development. I have a proven track record of managing loan and savings processes, improving portfolio quality, and promoting financial products while ensuring customer satisfaction.

I am fluent in English and conversational in Amharic and Afan Oromo, with strong client relationship skills, financial literacy coaching, and cross-functional collaboration across operations, credit, and marketing. I am committed to continuous learning and applying best practices to support organizational goals.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

Amharic

Advanced

Oromo

Advanced

English

Fluent

Work Experience

Loan Officer at Busa Gonofa Microfinance

January 1, 2025 - Present

Interviewed potential borrowers, assessed creditworthiness through background checks, income verification, and site visits; processed loan applications including document collection and verification; prepared loan appraisal reports with repayment capacity analysis and risk evaluation; facilitated loan disbursement and ensured accurate contracts and signatures; monitored repayments and borrower records to minimize delinquencies; provided financial literacy guidance and maintained strong client relationships; produced periodic portfolio reports on disbursements, collections, delinquency ratios, and outstanding balances.

Customer Service Officer at Vision Fund Micro Finance, Ethiopia

March 1, 2022 - December 31, 2024

Oversee loan issuance and saving account processes, ensuring efficient operations and high customer satisfaction; monitor portfolio quality by analyzing risks and implementing strategies to minimize defaults; served as a credit committee member evaluating loan applications based on creditworthiness and risk assessments; developed and executed marketing strategies to attract new customers and retain existing clients for financial products and services; regularly reviewed loan and savings product performance and made necessary adjustments for efficiency and goal alignment.

Market Development Expert at Micro and Small-Scale Enterprises Office, Addis Ababa, Ethiopia

August 1, 2011 - February 28, 2022

Organized and supported micro and small-scale entrepreneurs to enhance their business viability; conducted field visits to evaluate business conditions and developmental stages; certified entrepreneurial development levels, issued competency certificates, and facilitated product promotion events; screened and awarded entrepreneurs for participation in market exhibitions based on performance; conducted preliminary market price studies and assessed training needs through surveys and consultations.