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I'm an organized and highly motivated professional with extensive experience in administrative support, client management, and operations. I excel at coordinating calendars, maintaining confidentiality, and building collaborative environments across diverse teams. I enjoy translating complex processes into clear, actionable steps and helping organizations run smoothly.Currently pursuing a Clinical Psychology degree, I bring a people-centric approach to training, engagement, and process improvement. I'm eager to apply my skills in education, professional services, and client-focused environments to support growth and positive outcomes.…I'm an organized and highly motivated professional with extensive experience in administrative support, client management, and operations. I excel at coordinating calendars, maintaining confidentiality, and building collaborative environments across diverse teams. I enjoy translating complex processes into clear, actionable steps and helping organizations run smoothly.Currently pursuing a Clinical Psychology degree, I bring a people-centric approach to training, engagement, and process improvement. I'm eager to apply my skills in education, professional services, and client-focused environments to support growth and positive outcomes.

Wendy Sanabria

Data Analyst, Marketing Analyst, Post Production Supervisor, +3

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I'm an organized and highly motivated professional with extensive experience in administrative support, client management, and operations. I excel at coordinating calendars, maintaining confidentiality, and building collaborative environments across diverse teams. I enjoy translating complex processes into clear, actionable steps and helping organizations run smoothly.Currently pursuing a Clinical Psychology degree, I bring a people-centric approach to training, engagement, and process improvement. I'm eager to apply my skills in education, professional services, and client-focused environments to support growth and positive outcomes.…I'm an organized and highly motivated professional with extensive experience in administrative support, client management, and operations. I excel at coordinating calendars, maintaining confidentiality, and building collaborative environments across diverse teams. I enjoy translating complex processes into clear, actionable steps and helping organizations run smoothly.Currently pursuing a Clinical Psychology degree, I bring a people-centric approach to training, engagement, and process improvement. I'm eager to apply my skills in education, professional services, and client-focused environments to support growth and positive outcomes.

Available to hire

I’m an organized and highly motivated professional with extensive experience in administrative support, client management, and operations. I excel at coordinating calendars, maintaining confidentiality, and building collaborative environments across diverse teams. I enjoy translating complex processes into clear, actionable steps and helping organizations run smoothly.Currently pursuing a Clinical Psychology degree, I bring a people-centric approach to training, engagement, and process improvement. I’m eager to apply my skills in education, professional services, and client-focused environments to support growth and positive outcomes.

Skills

Leadership

CRM

Experience Level

Leadership

Expert

CRM

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Portuguese

Beginner

Work Experience

Legal Assistant at N400 Harbor Immigration

December 1, 2022 - Present

General admin tasks: filing immigration cases, gathering client information, documentation follow-up; client management in CRM; client communication, meetings, support & follow-ups; calendar management & appointment setting; review & verification of client information; induction and training of new staff; meetings with professionals; manage client contracts; handle special cases with discretion and confidentiality.

English Teacher at Academia Europea

December 1, 2022 - April 1, 2023

Provide English classes to kids and adults from beginner to advanced levels; integrate multimedia resources; assess student progress; implement classroom management strategies; provide one-on-one support and enrichment activities.

Instructional Design Specialist at Alorica

July 1, 2021 - February 28, 2022

Translate instructional content including training material, job aids, evaluation tools; perform peer reviews; locate and identify source files or material for projects.

Employee Engagement Specialist at Alorica

March 1, 2022 - October 31, 2022

Audit internal processes and employee engagement for 10 sites in North America; identify process improvements to drive retention; daily/weekly communications with VP, Site Directors and leadership; deliver trainings; create one-pagers, job aids, and presentations to improve employee satisfaction.

Operations Manager - Temporary at Alorica

August 1, 2018 - September 30, 2019

Manage 9 operations supervisors; oversee 100 customer service representatives; audit weekly call observations; recognize top performers; host weekly meetings with supervisors; handle escalated calls; conduct weekly One-on-One sessions; manage attrition and efficiency strategies.

Customer Solutions Manager at Alorica

November 1, 2014 - June 30, 2021

Identify and communicate trends for Lines of Business; active communication on policies and performance with leadership and clients; create didactic material to support initiatives; resolve front-line escalations; analyze markets to support performance improvements; manage credits and adjustments and their financial impact.

Trainer - Temporary at Alorica

June 1, 2014 - August 31, 2014

Manage 25 new hires; train on client tools, policies and procedures; conduct performance reviews; recognize top performers; identify trends and communicate to Operations; complete call observations weekly; assist new hires to graduate into the business.

Quality Analyst at Alorica

October 1, 2013 - November 30, 2014

Execute quality analytics; manage quality reporting; monitor Same Call Observations, Escalations and Calibrations; deliver QA workshops; develop and inspect fraud prevention strategies; support operations to improve representative opportunities.

Quality Supervisor - Temporary at Alorica

March 1, 2014 - April 30, 2014

Manage 10–15 Quality Analysts; identify trends and report to Upper Management; host Call Listening Sessions; build partnerships with Operations and Client; develop fraud prevention strategies and inspect opportunities.