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I’m a customer support and operations professional with 4+ years of experience supporting clients and customers across international markets, including the UK, United States, and Canada. I handle high-volume phone and email support, manage issue tracking and ticket workflows, and focus on resolving customer concerns promptly while maintaining accurate records. I’m comfortable working with CRM systems such as Zendesk and other customer management tools, troubleshooting technical problems, and coordinating with internal teams to escalate complex or high-risk cases. Whether serving as a key point of contact for customers, supporting scheduling and operational activities, or assisting with system setup and POS support, I bring a friendly, professional approach and strong attention to confidentiality and documentation.…I’m a customer support and operations professional with 4+ years of experience supporting clients and customers across international markets, including the UK, United States, and Canada. I handle high-volume phone and email support, manage issue tracking and ticket workflows, and focus on resolving customer concerns promptly while maintaining accurate records. I’m comfortable working with CRM systems such as Zendesk and other customer management tools, troubleshooting technical problems, and coordinating with internal teams to escalate complex or high-risk cases. Whether serving as a key point of contact for customers, supporting scheduling and operational activities, or assisting with system setup and POS support, I bring a friendly, professional approach and strong attention to confidentiality and documentation.

Weyao

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I’m a customer support and operations professional with 4+ years of experience supporting clients and customers across international markets, including the UK, United States, and Canada. I handle high-volume phone and email support, manage issue tracking and ticket workflows, and focus on resolving customer concerns promptly while maintaining accurate records. I’m comfortable working with CRM systems such as Zendesk and other customer management tools, troubleshooting technical problems, and coordinating with internal teams to escalate complex or high-risk cases. Whether serving as a key point of contact for customers, supporting scheduling and operational activities, or assisting with system setup and POS support, I bring a friendly, professional approach and strong attention to confidentiality and documentation.…I’m a customer support and operations professional with 4+ years of experience supporting clients and customers across international markets, including the UK, United States, and Canada. I handle high-volume phone and email support, manage issue tracking and ticket workflows, and focus on resolving customer concerns promptly while maintaining accurate records. I’m comfortable working with CRM systems such as Zendesk and other customer management tools, troubleshooting technical problems, and coordinating with internal teams to escalate complex or high-risk cases. Whether serving as a key point of contact for customers, supporting scheduling and operational activities, or assisting with system setup and POS support, I bring a friendly, professional approach and strong attention to confidentiality and documentation.

Available to hire

I’m a customer support and operations professional with 4+ years of experience supporting clients and customers across international markets, including the UK, United States, and Canada. I handle high-volume phone and email support, manage issue tracking and ticket workflows, and focus on resolving customer concerns promptly while maintaining accurate records.

I’m comfortable working with CRM systems such as Zendesk and other customer management tools, troubleshooting technical problems, and coordinating with internal teams to escalate complex or high-risk cases. Whether serving as a key point of contact for customers, supporting scheduling and operational activities, or assisting with system setup and POS support, I bring a friendly, professional approach and strong attention to confidentiality and documentation.

Skills

Freelance Gig

CRM

Experience Level

Freelance Gig

Expert

CRM

Expert

Language

English

Fluent

French

Beginner

Work Experience

Care Coordinator at MMRH Homecare

December 1, 2025 - September 30, 2026

Served as a key point of contact for approximately 80 clients, carers, healthcare professionals, and stakeholders, providing timely support via phone and email. Managed high daily volumes of enquiries (around 90–110 calls and close to 70 emails per day), prioritizing urgent issues and ensuring proper follow-up. Investigated and resolved service-related issues by coordinating with relevant teams and escalating complex or high-risk cases when necessary. Coordinated scheduling for around 1,700 weekly service visits and managed scheduling for approximately 42 frontline staff, handling last-minute changes and availability/service disruptions. Maintained accurate client and operational records using systems including Nourish, Care Place, Webmail, and BTC Cloud Worker, while working cross-functionally with management, compliance, and frontline staff. Handled confidential client and employee information, maintained documentation, identified recurring operational issues, and ensured concerns

Point of Sale Systems Office Administrator at Point of Sale Systems

January 1, 2024 - January 1, 2025

Provided client support for approximately 50 customers per month, assisting with POS system setup, account access, troubleshooting, maintenance, and technical enquiries. Diagnosed and resolved hardware, software, and user-related issues, escalating complex technical problems to IT teams and vendors. Managed user accounts, permissions, and system access while maintaining accurate client, sales, transaction, and operational records. Installed and configured POS hardware and software according to client requirements. Guided clients and staff through system functionality with clear instructions and basic troubleshooting. Coordinated with technical teams and external vendors to investigate issues and ensure timely resolutions, documenting client issues, actions taken, and resolutions to support accurate record-keeping and service continuity.

Customer Service Representative at Call Center International

January 1, 2022 - January 1, 2024

Provided sourced customer support for international companies, including Instacart and Five Below, serving customers primarily across the United States and Canada. Handled approximately 120–150 inbound calls per day in a fast-paced, high-volume contact center environment. Resolved customer requests related to orders, accounts, services, complaints, and other service concerns. Used Zendesk and CRM systems to document customer interactions, update records, track issues, and maintain accurate support information. Investigated customer concerns, delivered first-line resolutions, and escalated complex cases to appropriate departments when necessary. Followed client-specific procedures, service standards, and quality requirements, maintaining professionalism and empathy with frustrated or dissatisfied customers.

Sales and Marketing Executive at Sales and Marketing

January 1, 2020 - January 1, 2021

Identified potential clients and followed up on new business opportunities. Built and maintained relationships with clients and prospective customers through regular communication and follow-up. Promoted products and services through meetings, presentations, campaigns, and events. Conducted basic market research to understand customer needs and market trends. Prepared sales and promotional materials to support customer engagement and business activities, working with other teams to support customer needs and business objectives.

Constituency Clerk at Kenya General Elections

January 1, 2017 - January 1, 2018

Supported the organization and coordination of election activities within the constituency. Prepared and maintained voter lists, polling materials, and official documents. Assisted the Returning Officer and election staff with administrative and logistical duties. Coordinated distribution of polling equipment and election materials. Provided information and assistance to election staff and members of the public. Maintained accurate records, followed established procedures, and upheld confidentiality requirements.