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Hi, I’m Elvis Ruiz—an all-round creative and training professional with 25+ years of turning ideas into clear, engaging content. I write and edit everything from SOPs to poetry, create graphics and presentations, record bilingual (EN/ES) voice-overs, and coach teams online. My background in AI prompt work and data QA means every project I touch is polished, accurate, and on-brand. Need an upbeat presenter, a detail-obsessed data annotator, or a versatile content creator? Let’s make it happen.…Hi, I’m Elvis Ruiz—an all-round creative and training professional with 25+ years of turning ideas into clear, engaging content. I write and edit everything from SOPs to poetry, create graphics and presentations, record bilingual (EN/ES) voice-overs, and coach teams online. My background in AI prompt work and data QA means every project I touch is polished, accurate, and on-brand. Need an upbeat presenter, a detail-obsessed data annotator, or a versatile content creator? Let’s make it happen.

Elvis Ruiz

Online Trainer, Actor, Content Creator, +7

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Hi, I’m Elvis Ruiz—an all-round creative and training professional with 25+ years of turning ideas into clear, engaging content. I write and edit everything from SOPs to poetry, create graphics and presentations, record bilingual (EN/ES) voice-overs, and coach teams online. My background in AI prompt work and data QA means every project I touch is polished, accurate, and on-brand. Need an upbeat presenter, a detail-obsessed data annotator, or a versatile content creator? Let’s make it happen.…Hi, I’m Elvis Ruiz—an all-round creative and training professional with 25+ years of turning ideas into clear, engaging content. I write and edit everything from SOPs to poetry, create graphics and presentations, record bilingual (EN/ES) voice-overs, and coach teams online. My background in AI prompt work and data QA means every project I touch is polished, accurate, and on-brand. Need an upbeat presenter, a detail-obsessed data annotator, or a versatile content creator? Let’s make it happen.

Available to hire

Hi, I’m Elvis Ruiz—an all-round creative and training professional with 25+ years of turning ideas into clear, engaging content. I write and edit everything from SOPs to poetry, create graphics and presentations, record bilingual (EN/ES) voice-overs, and coach teams online. My background in AI prompt work and data QA means every project I touch is polished, accurate, and on-brand. Need an upbeat presenter, a detail-obsessed data annotator, or a versatile content creator? Let’s make it happen.

Skills

Experience Level

Expert

Expert

Expert

Expert

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Expert

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Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

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Expert

Language

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Medicare Member Services Supervisor at Florida Blue

May 1, 2025 - September 27, 2025

Managed extensive data entry and validation across multiple databases; created and maintained complex Excel spreadsheets tracking KPIs, quality scores, and operational metrics for a 27-member team; processed and organized customer feedback, data from surveys, and voicemails into actionable reports for leadership; utilized SharePoint and Microsoft Teams to coordinate projects, manage documentation, and track deadline completion; developed PowerPoint presentations and data visualizations for weekly reporting and administrative communications.

Customer Service Advocate / Acting Supervisor at Verizon Wireless

March 1, 2023 - September 27, 2025

Performed high-volume data entry for customer accounts, billing information, and service records with consistent accuracy; tracked and analyzed performance metrics using Excel, identifying trends and creating reports for process improvements; managed administrative tasks for remote team, including scheduling, resource allocation, and project coordination; compiled and organized feedback data to support the messaging ticket pilot's global implementation; maintained detailed records of team performance, training completion, and compliance documentation.

Medicare Provider Relations Advocate / Sr. Operational Trainer at UnitedHealthcare

June 1, 2018 - September 27, 2025

Processed and verified Medicare intake data, ensuring accurate entry of benefits and claims information; created comprehensive training documentation and SOPs, demonstrating strong technical writing and organization skills; analyzed performance data using Excel to generate reports and recommendations for senior leadership; managed administrative functions including timesheets, attendance records, and compliance documentation for 25+ employees; coordinated logistics for on-site, remote, and travel-based training sessions, handling scheduling and resource management.