Available to hire
I am a results-driven IT Project Manager with 23+ years of experience delivering complex technology initiatives on time and within budget. I excel at steering enterprise software development, cloud migrations, and digital transformations, while keeping a sharp focus on risk management, stakeholder alignment, and cross-functional leadership.
I bring a strong technical foundation across cloud platforms (AWS, Azure, Google Cloud), SDLC, ITIL, and automation (RPA, CI/CD). My collaborative style, client engagement skills, and ability to align technology with business goals help me drive measurable outcomes in fast-paced environments.
Language
English
Advanced
Malay
Intermediate
Work Experience
Project Manager at Liquid Group Pte Ltd
August 1, 2022 - November 1, 2024Responsible for managing several concurrent high-visibility projects using agile methods in a fast-paced environment across multiple divisions. Facilitates daily stand-ups, iteration planning, sprint reviews, and retrospectives. Manages engineering development projects, sprint releases, requirements analysis, and time estimation. Guides team execution, resolves conflicts, and conducts post-mortems to drive continuous improvement. Implements Agile leadership and CI/CD practices to accelerate delivery.
Technology Leader at Hong Leong Bank Berhad
December 1, 2016 - August 1, 2022Manage RPA initiatives to automate tasks, streamline processes, and enhance customer experiences; develop and support the Digital Disruptor Roadmap aligned with digital journey initiatives; analyze customer behavior to drive digital sales and cross-channel services; collaborate with external partners and startups on innovation and product/service offerings; contribute to Innovation Lab activities.
System Manager at ReMark Malaysia Pte Ltd
November 1, 2014 - July 1, 2016Lead and maintain Banking/Insurance programs; manage stakeholder engagements, governance, change management, and benefits realization; deliver projects on time and within budget; perform business analysis and develop actionable segmentation; act as SPOC for escalations and service delivery improvements.
CRM Project Leader, Asia Pacific at SABIC Innovative Plastics (SEA) Pte Ltd
April 1, 2008 - July 1, 2014Responsible for delivering Siebel projects and operational support regionally; manage project financials and resources; build strategic relationships with account stakeholders; plan regional requirements and oversee offshore vendor IT outsourcing; drive regional CRM/ERP enhancements and go-lives.
Regional Operation Manager at ESG Direct Asia Pte Ltd
July 1, 2003 - April 1, 2008Lead a project team delivering Oracle Siebel CRM implementations; establish project plans, manage cost, schedule, and deliverables; coordinate with customers to understand problems, define scope, and realize benefits; escalate and resolve operational issues; manage stakeholder governance.
Senior System Engineer at Jurudata Services Sdn. Bhd (Sapura Group – IT Business Unit)
January 1, 2003 - July 1, 2003Design, develop, customize and support call accounting systems; integrate terminal and host via Serial Communication (RS-232C); manage SQL Server-based databases; provide on-site user training and ensure backup/recovery processes and infrastructure stability.
Senior Analyst Programmer at Singtel Yellow Pages Pte Ltd
April 1, 2001 - October 1, 2002Design, develop and support in-house Integrated Directory System (IDS); coordinate with offshore teams; monitor development tasks and manage KPIs/SLA for service delivery and operations.
Team Lead of Software Developer at Affinity Communication Pte Ltd
March 1, 1999 - March 1, 2001Design, develop, customize and support call accounting and hotel CTI solutions; lead field teams, coordinate hardware setups, train end users and engineers; manage project documentation and client communications.
System Engineer at M-Link System Sdn Bhd
August 1, 1998 - February 1, 1999Set up and support TCP/IP networks and Windows NT/related hardware; troubleshoot, assemble PCs/servers and provide on-site user support; ensure reliable network operations.
Software Engineer at Silverlake System Sdn Bhd
July 1, 1997 - July 1, 1998Design, develop and support banking solutions using MOSAIC and MS SQL; collaborate on system enhancements and maintenance.
Education
Master of Science in Strategic Business Information Technology at University of Portsmouth, UK
January 11, 2030 - January 1, 2007BSc(Hons) in Business Computing & Information Technology at University of Wales, UK
January 11, 2030 - January 1, 1997Qualifications
Pre-Contract Examination for Insurance Agents Certificate
January 11, 2030 - January 1, 1998Certificate of Visual Basic and Visual C++ Programming
January 11, 2030 - January 1, 1999Certificate of CT-ONE Training
January 11, 2030 - January 1, 1999Creative Problem Solving for the Knowledge Economy
January 11, 2030 - January 1, 2002Lean Six Sigma White Belt
January 11, 2030 - January 1, 2008Team and Leadership Skills
January 11, 2030 - January 1, 2011ITIL Foundation
January 11, 2030 - January 1, 2012Impact Presentation
January 11, 2030 - January 1, 2012Project Management
January 11, 2030 - January 1, 2013Certified ScrumMaster
January 11, 2030 - January 1, 2016PMP workshop
January 11, 2030 - January 1, 2016Lean Six Sigma Black Belt
January 11, 2030 - January 1, 2019Industry Experience
Financial Services, Software & Internet, Professional Services, Computers & Electronics
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