Xue Li

Review and enhance English-language reports for clarity, logic, and structure; ensure cultural accuracy across East Asia. Provide voice-over recordings in Mandarin, Korean, and English for AI training, e-learning, and short-form audio content.

Managed high-value international clients, providing tailored solutions for complex financial transactions in a regulated industry and resolved over 100 inquiries daily via email, telephone, and live chat related to sports betting, including esports. Developed negotiation, problem-solving, and data analysis skills and achieved a 95% first-contact resolution rate through collaboration with the Settlement Department. Analyzed customer betting patterns and risk factors while working with multiple teams including Fraud, Verification, and Payment to resolve queries on account verification, AML, responsible gambling, and fraud compliance. Maintained strong relationships with VIP clients, increasing engagement by 10% via tailored promotional offers. Recognized with a year-end bonus for performance and served as a mentor for new employees.