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Hi, I'm Xue Li. Being multilingual in English, Korean, and Chinese, I enjoy working with diverse teams and stakeholders around the globe. Currently, I work as a Freelance Multilingual Research & Voice-over Support Specialist, providing clarity for English-language reports and voice-over recordings in three languages for AI training and e-learning. I am keen to take on new challenges and am open to relocating for exciting opportunities.…Hi, I'm Xue Li. Being multilingual in English, Korean, and Chinese, I enjoy working with diverse teams and stakeholders around the globe. Currently, I work as a Freelance Multilingual Research & Voice-over Support Specialist, providing clarity for English-language reports and voice-over recordings in three languages for AI training and e-learning. I am keen to take on new challenges and am open to relocating for exciting opportunities.

Xue Li

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Hi, I'm Xue Li. Being multilingual in English, Korean, and Chinese, I enjoy working with diverse teams and stakeholders around the globe. Currently, I work as a Freelance Multilingual Research & Voice-over Support Specialist, providing clarity for English-language reports and voice-over recordings in three languages for AI training and e-learning. I am keen to take on new challenges and am open to relocating for exciting opportunities.…Hi, I'm Xue Li. Being multilingual in English, Korean, and Chinese, I enjoy working with diverse teams and stakeholders around the globe. Currently, I work as a Freelance Multilingual Research & Voice-over Support Specialist, providing clarity for English-language reports and voice-over recordings in three languages for AI training and e-learning. I am keen to take on new challenges and am open to relocating for exciting opportunities.

Available to hire

Hi, I’m Xue Li. Being multilingual in English, Korean, and Chinese, I enjoy working with diverse teams and stakeholders around the globe. Currently, I work as a Freelance Multilingual Research & Voice-over Support Specialist, providing clarity for English-language reports and voice-over recordings in three languages for AI training and e-learning. I am keen to take on new challenges and am open to relocating for exciting opportunities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Korean

Fluent

Chinese

Fluent

Japanese

Intermediate

Work Experience

Customer Account Advisor at bet365

April 1, 2023 - Present

Managed high-value international clients, providing tailored solutions for complex financial transactions in a regulated industry and resolved over 100 inquiries daily via email, telephone, and live chat related to sports betting, including esports. Developed negotiation, problem-solving, and data analysis skills and achieved a 95% first-contact resolution rate through collaboration with the Settlement Department. Analyzed customer betting patterns and risk factors while working with multiple teams including Fraud, Verification, and Payment to resolve queries on account verification, AML, responsible gambling, and fraud compliance. Maintained strong relationships with VIP clients, increasing engagement by 10% via tailored promotional offers. Recognized with a year-end bonus for performance and served as a mentor for new employees.

Freelance Multilingual Research & Voice-over Support Specialist at Upwork Remote

February 1, 2025 - Present

Review and enhance English-language reports for clarity, logic, and structure; ensure cultural accuracy across East Asia. Provide voice-over recordings in Mandarin, Korean, and English for AI training, e-learning, and short-form audio content.