Mark Israel G. Ventura

Virtual Assistant - Content Formatting Specialist at BruntWork

Updating and reformatting high-volume presentation and document materials, converting templates to brand standards, rebuilding slides, editing content, and ensuring style compliance.

Virtual Assistant - Trainer / Team Leader; RQA at Online Helpers / RQA

Provided customer service using company systems and participated in activities and surveys to improve efficiency. As Trainer/Team Leader, coached team members, ensured alignment with standards, and delivered hands-on training. As RQA, reviewed interventions and performed general location reviews and random checks of locations/orders.

Virtual Assistant - Trainer / Team Leader at Online Helpers

Provided coaching and hands-on training to team members, fostered a positive work environment, and ensured alignment with standards and objectives.

Senior Agent (Telco Account) at iQor Philippines – T-Mobile account

Handled complex customer concerns, provided technical support, and ensured top-tier service delivery. Assisted with account management and billing inquiries, performed mobile troubleshooting, and mentored new agents to support team performance.

Senior Agent at iQor Philippines – Telco Account

Handled complex customer concerns, provided technical support, and assisted with account management, billing inquiries, and mobile troubleshooting; mentored new agents.

Virtual Assistant - Community Support Manager / Social Media Manager / Video Editor at MetaObjects Studio

Managed online and offline community engagement by responding to members and facilitating meaningful conversations while gathering feedback. Produced and managed social media content and performance tracking across platforms. Edited videos end-to-end including cutting, color correction, audio enhancement, motion graphics, and VFX aligned with brand objectives and deadlines.

Virtual Assistant - Community Support Manager / Social Media Manager at MetaObjects Studio

Built and nurtured online/offline communities; engaged with members, answered questions, and tracked engagement; managed content across platforms to grow online presence.

Learning Information System Coordinator (DepEd LIS) at General de Jesus College

Managed and updated student records from the DepEd LIS system. Assisted with enrollments and reports, and supported school staff in using the system accurately and efficiently.

Learning Information System Coordinator at General de Jesus College

Manage and update student records from DepEd LIS System, assist with enrollments and reports, and support staff in using the system accurately and efficiently.

IT Instructor at General de Jesus College

Teach IT fundamentals to Junior High, Senior High, and College students; cover computer systems, digital tools, and graphic design. Create hands-on lessons to develop practical tech skills and prepare students for future careers.

Freelancer Graphic Designer / Virtual Assistant at Freelancer / UpWork

Created logos, social media graphics, and marketing materials. Worked with clients to deliver designs aligned with brand goals and identity, ensuring quality output on time.

Freelancer Graphic Designer / Virtual Assistant at Freelancer/UpWork

Freelance graphic designer creating logos, social media graphics, and marketing materials; collaborates with clients to ensure designs align with brand identity and goals.