Available to hire
Hard worker, fast learner, and a good mediator. I am specialized in communication and customer service.
I am ambitious, organized, and seeking a positive working environment. I constantly strive to develop my knowledge.
Experience Level
Language
Spanish; Castilian
Fluent
English
Advanced
German
Beginner
Dutch
Beginner
Work Experience
Trainer & Team Leader, Ticket Desk Agent at Aviapartner
January 1, 2023 - October 31, 2025Trainer and Team Leader for Aviapartner ticket desk. In charge of instructing and guiding staff, teaching them the department systems and procedures, and guiding them to achieve the company’s goals. Also performs ticket desk duties including sales and customer assistance.
Ticket Desk Agent at Aviapartner
January 1, 2023 - October 31, 2025Ticket desk agent at Schiphol. Responsible for sales of new tickets, rebookings, cancellations and delays, offering general assistance to passengers at the airport.
Cabin Crew at Vueling Airlines
January 1, 2023 - January 1, 2023Cabin crew member in charge of security and the wellness of passengers and ensuring aircraft safety.
Teleoperator and Back Office Agent at Linea Directa / Correos
January 1, 2022 - January 1, 2022Teleoperator in charge of travel assistance for Linea Directa and back-office agent at Correos, handling customer complaints.
Education
Modern languages and translation at University of Alcalá
January 1, 2016 - January 1, 2021Cabin Crew Course at CEAE (Centro de estudios aeronauticos), Madrid
January 1, 2021 - January 1, 2021Amadeus Course at CEAE (Centro de estudios aeronauticos), Madrid
January 1, 2021 - January 1, 2021Qualifications
Cabin Crew Course
January 1, 2021 - January 1, 2021Amadeus Course
January 1, 2021 - January 1, 2021Industry Experience
Travel & Hospitality, Transportation & Logistics, Professional Services
Experience Level
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