I am a results-driven professional with 20+ years of experience across E-Learning, E-Publishing, Media and BPO. I excel at building strong client relationships, coordinating with production teams, and ensuring that projects meet objectives and deadlines. I thrive in roles that blend people leadership with hands-on delivery, and I am always looking for ways to improve processes and outcomes. Currently I am focused on voice work and project leadership, leveraging freelance and in-house experience to manage client expectations, mentor teams, and drive successful project delivery. I’m seeking a challenging and rewarding position where I can apply my client management and operations expertise to deliver outstanding results.

R. Yogeshwaran

I am a results-driven professional with 20+ years of experience across E-Learning, E-Publishing, Media and BPO. I excel at building strong client relationships, coordinating with production teams, and ensuring that projects meet objectives and deadlines. I thrive in roles that blend people leadership with hands-on delivery, and I am always looking for ways to improve processes and outcomes. Currently I am focused on voice work and project leadership, leveraging freelance and in-house experience to manage client expectations, mentor teams, and drive successful project delivery. I’m seeking a challenging and rewarding position where I can apply my client management and operations expertise to deliver outstanding results.

Available to hire

I am a results-driven professional with 20+ years of experience across E-Learning, E-Publishing, Media and BPO. I excel at building strong client relationships, coordinating with production teams, and ensuring that projects meet objectives and deadlines. I thrive in roles that blend people leadership with hands-on delivery, and I am always looking for ways to improve processes and outcomes.

Currently I am focused on voice work and project leadership, leveraging freelance and in-house experience to manage client expectations, mentor teams, and drive successful project delivery. I’m seeking a challenging and rewarding position where I can apply my client management and operations expertise to deliver outstanding results.

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Experience Level

Expert
Intermediate

Language

English
Fluent
Tamil
Fluent
Hindi
Fluent

Work Experience

Sr. Manager - Projects & Voice Over at M Tutor Pvt. Ltd
May 1, 2020 - May 1, 2020
Establish productive and professional relationships with key personnel; Coordinate with production team to meet client specifications; Act as client interface in strategic calls and meetings; Proactively assess and validate client objectives; Develop project plans for freelancers; Oversee project delivery across multiple stages; Ensure uptime and performance; Mentor development team to meet milestones and exceed client expectations.
Voice Artist at Freelance
December 31, 2014 - December 31, 2014
Freelance Voice Artist for E-Learning, Documentaries, Narrations, Advertisements, Animations, Presentations etc.
Client Relations Manager at Newgen
December 31, 2009 - December 31, 2009
Handled US and UK clients in e-publishing for Cambridge and Oxford University Press; Client interface with production team; Schedule management and productivity-based work allocation; Leadership to expand and maintain client relationships; Quality checks and regular status reporting.
Operations Manager at Aspire
December 31, 2007 - December 31, 2007
Responsible for handling a team of 80 consultants offering voice support to a leading Telecom; Managed operations with SLAs/TAT; Executed process and system development projects; Budgeting and performance management; Training and staff development.
Sr. Customer Care Consultant at AOL India
December 31, 2005 - December 31, 2005
Inbound and outbound call handling for product information and customer service; Troubleshooting and resolving client concerns; Training initiatives; Point of contact for consultants resolving billing issues.
Producer - Creative Director at Splash Kids Channel
December 31, 2003 - December 31, 2003
Strategic planning and scheduling; Conceive ideas and implement production within budget; Hire studios and design sets; liaise with camera crew and editors to ensure telecast on time.
Data Research Executive at Fountain Head Communications P. Ltd
December 31, 1996 - December 31, 1996
Procure database for promotional activities; Travel across India for database management; Coordinate with suppliers to design mailers and danglers.
Production Executive at GET IT YELLOW PAGES - M & N PUBLICATIONS
December 31, 1996 - December 31, 1996
In charge of White Pages listings; Coordinate with EDP and MTNL Delhi for listing updates and caption insertions; Proofread and collate corrections; Liaise with Logistics for publication.
Sr. Manager - Projects & Voice Over at M-Tutor Pvt. Ltd
January 1, 2015 - May 1, 2020
Establish productive and professional relationships with key personnel; coordinate with production team to meet client specifications; act as client interface; develop project plans for freelancers; lead development team; articulate requirements to ensure milestones are met and client expectations are exceeded; manage project delivery across multiple stages.
Voice Artist Freelancer at Chennai, Tamil Nadu
January 1, 2009 - January 1, 2014
Freelance voice artist for E-Learning, documentaries, narrations, advertisements, animations, presentations.
Client Relations Manager at Newgen
January 1, 2007 - January 1, 2009
Handled US and UK clients in e-publishing their book titles for Cambridge and Oxford University Press; acted as client interface with production team; managed workflow and status updates; scheduled tasks and productivity-based allocations; ensured quality checks and timely delivery.
Operations Manager at Aspire
January 1, 2006 - January 1, 2007
Managed a team of 80 consultants delivering voice support; implemented checks and balances; delivered operations within SLAs/TAT; led process and system development for new initiatives; conducted budgeting and performance management; improved customer loyalty and productivity.
Sr. Customer Care Consultant at AOL India
January 1, 2003 - January 1, 2005
Inbound/outbound call handling for product information and customer service; resolved issues with irate customers; participated in training initiatives; served as point of contact for billing issues.
Producer - Creative Director at SPLASH Kids Channel
January 1, 1998 - January 1, 2003
Conceived and produced programs; coordinated with art directors to shoot programs; liaised with cameramen and editors; ensured on-time telecast.
Production Executive at GET IT YELLOW PAGES - M & N PUBLICATIONS
January 1, 1995 - January 1, 1996
In charge of White Pages listings and captions; coordinated with EDP and MTNL Delhi for listing updates; liaised with Logistics for publication; proofread and collated corrections.

Education

Master of Arts at University of Madras
June 3, 1994 - June 20, 1996
Economics
Master of Arts at University of Madras
January 1, 1994 - December 31, 1996
Diploma in Computer Applications at S.S. Systems, Tamil Nadu
January 1, 1988 - December 31, 1989
M.A., Economics at University of Madras
January 1, 1994 - January 1, 1996
Diploma in Computer Applications at S.S. Systems (Tamilnadu)
January 1, 1988 - January 1, 1989

Qualifications

Diploma in Computer Application
April 18, 1989 - May 15, 1990

Industry Experience

Media & Entertainment, Education, Telecommunications, Professional Services, Other, Software & Internet