Yolanda Mgogoshe

Available to hire

I’m a creative digital marketing and customer support specialist with strong experience in social media strategy, content creation, and community-focused engagement.

About

I’m a creative digital marketing and customer support specialist with strong experience in social media strategy, content creation, and community-focused engagement. Over the years, I’ve managed social media accounts, developed campaign plans to increase brand visibility and audience interaction, and used insights from performance metrics to continuously improve results.

I also bring a customer experience leadership mindset from years of handling high-volume inquiries across communication channels. I resolve customer concerns professionally and efficiently, keep interaction documentation, and support quality assurance by coaching and mentoring team members. Alongside marketing work, I enjoy building SEO-optimized content and creating digital assets using tools like Canva, and I’m always aiming to connect brands with the right audiences through thoughtful, engaging campaigns.

  • 6 years' experience
  • Joined June 2026

Industry experience

  • Media & Entertainment
  • Software & Internet
  • Professional Services
  • Education
  • Consumer Goods

More experts in Cape Town, South Africa

Work experience· 5 roles

Digital Marketing Strategist (SEO/Content) · Pineteist Affiliate MarketingJan 2025 – Jan 2026 · 1 yr 1 mo

Worked on digital marketing strategy with an emphasis on SEO-optimized content to improve discoverability and platform engagement. Analyzed campaign performance metrics to refine strategy and improve results, supporting growth-oriented efforts through content and optimization.

Social Media Strategist / Content/SME Team Lead · Keeni, SME/Team LeadJan 2025 – Present · 1 yr 11 mos

Provided day-to-day guidance and operational support to customer service agents, including coaching and monitoring service quality. Managed escalations and resolved complex customer concerns efficiently. Supported team performance monitoring and quality assurance initiatives while coaching members on communication standards and service excellence.

Customer Support Specialist · Support YouR AppJan 2024 – Jan 2025 · 1 yr 1 mo

Delivered customer support across multiple communication channels, resolving customer concerns with professionalism and efficiency. Managed and documented customer interactions while handling high-volume inquiries without compromising quality standards. Ensured timely issue resolution and maintained support accuracy through clear records and follow-ups.

Social Media Manager · Brand & Social Media Manager, Casual CollectiveJan 2019 – Jan 2022 · 3 yrs 1 mo
Social Media Manager · Casual CollectiveJan 2019 – Dec 2022 · 4 yrs

Education

Bachelor in Marketing Management · Academic Institute of Excellence (AIE)2026 – 2028
Bachelor in IMarketing Management · Academic Institute of Excellence (AIE)2026 – 2028

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