Yolandi Harmse

Lead UX / UI designer. Improved three platforms' user experience and interface by applying a Human Centred Design approach, ensuring accessibility and responsiveness across displays. Optimised user flows by enhancing discoverability and information architecture. Developed three scalable design systems leveraging Bootstrap, featuring design tokens, documentation, and brand-driven easter eggs. Researched, designed, and optimised new functionality via wireframes and high-fidelity prototypes, contributing to the extension of more than 15,000 user licenses for 2024/2025 and unlocking new market opportunities. Designed a centralised admin portal to consolidate client interactions across platforms, enabling schools to manage teachers, students, classes, orders and licences, and streamlined internal workflows for multi-platform orders. Applied AI, HTML, CSS, and JavaScript knowledge to build custom modules and review code and styling across platforms, ensuring consistency between design docs a

Led a comprehensive UX audit on a volunteer platform using user interviews, testing, heuristic evaluation, journey mapping, and affinity diagrams to identify challenges in information architecture, accessibility, and sign-up. Re-structured information architecture to reduce navigation time by 30%, improving usability. Delivered a prioritized report with actionable solutions to boost user engagement and help over 400 organizations connect with volunteers.

Conducted a comprehensive UX audit of a nonprofit website, applying user-centered design with data gathering and customer journey maps to increase traffic to donation and adoption pages. Collaborated with developers to redesign the website, improving the checkout process and creating a dashboard through wireframes and high-fidelity prototypes, increasing conversions on key pages.