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I am an enthusiastic, genuine and industrious person with a strong passion for the tourism and hospitality industry, particularly in providing welcome customer services and creating memorable experiences. I always keep a positive attitude to navigate different challenges during my professional growth. I am proactive in working in multicultural and team-oriented environments, and I am eager to leverage my skills and enthusiasm to contribute to innovative marketing initiatives in the exciting field of tourism and hospitality.…I am an enthusiastic, genuine and industrious person with a strong passion for the tourism and hospitality industry, particularly in providing welcome customer services and creating memorable experiences. I always keep a positive attitude to navigate different challenges during my professional growth. I am proactive in working in multicultural and team-oriented environments, and I am eager to leverage my skills and enthusiasm to contribute to innovative marketing initiatives in the exciting field of tourism and hospitality.

Yuyu Chan

Designer, Product Designer, Brand Designer, +2

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I am an enthusiastic, genuine and industrious person with a strong passion for the tourism and hospitality industry, particularly in providing welcome customer services and creating memorable experiences. I always keep a positive attitude to navigate different challenges during my professional growth. I am proactive in working in multicultural and team-oriented environments, and I am eager to leverage my skills and enthusiasm to contribute to innovative marketing initiatives in the exciting field of tourism and hospitality.…I am an enthusiastic, genuine and industrious person with a strong passion for the tourism and hospitality industry, particularly in providing welcome customer services and creating memorable experiences. I always keep a positive attitude to navigate different challenges during my professional growth. I am proactive in working in multicultural and team-oriented environments, and I am eager to leverage my skills and enthusiasm to contribute to innovative marketing initiatives in the exciting field of tourism and hospitality.

Available to hire

I am an enthusiastic, genuine and industrious person with a strong passion for the tourism and hospitality industry, particularly in providing welcome customer services and creating memorable experiences. I always keep a positive attitude to navigate different challenges during my professional growth.
I am proactive in working in multicultural and team-oriented environments, and I am eager to leverage my skills and enthusiasm to contribute to innovative marketing initiatives in the exciting field of tourism and hospitality.

Language

English

Advanced

Chinese

Advanced

Work Experience

Premium Services Host at The Star Brisbane

November 1, 2024 - Present

Facilitated the enrolment of new members into the Star Club loyalty programs, enhanced customer engagement and retention. Communicated effectively with guests in multiple languages, addressed queries and provided clear information to enhance the guest experience. Welcomed and assisted guests at the entrance of the Private Gaming Area, ensured premium customer experience while monitoring guest access and enforcing dress code compliance. Developed and maintained relationships with guests to uphold high service standards and drive repeat business. Prepared and organized daily patron sign-up detail reports with accuracy and efficiency. Maintained clear and professional communication with Senior staff and colleagues, facilitating smooth handovers and efficient task completion. Demonstrated reliability and flexibility across shifts (24/7), including overnight operations.

Customer Service Event Staff at Suncorp Stadium

October 1, 2024 - July 1, 2025

Supported event operations by delivering exceptional customer service, addressing guest inquiries, and ensuring safety and smooth event flow. Assisted in managing queues, guiding attendees to seating areas, and resolving issues promptly to maintain high satisfaction.

Logistics Assistant at David Jones - Chermside store

October 1, 2025 - February 1, 2026

Demonstrated adept teamwork across divisions to achieve store goals. Proficient in in-store fulfilment operations, focusing on stock replenishment, accurate inventory checks, packaging, and timely deliveries to meet customer expectations. Maintained store displays and product tagging, pricing and labeling; ensured stock accuracy and organized stock handling.

Sales Assistant at Confucius Institutes at Griffith University

March 1, 2023 - September 1, 2023

Provided professional customer service, including assisting customers with product and program inquiries, handling complaints and returning merchandise, maintaining visual merchandising standards, and ensuring a welcoming shopping environment. Kept store displays and signage appealing and organized; supported inventory checks and stock replenishment.

Co-Founder and Marketing Manager at Crystalogic

January 1, 2018 - Present

Co-founded and operated an online business Crystalogic, overseeing product development, marketing and sales strategies. Led product creation and packaging, and developed marketing campaigns on Instagram, creating content, ads, and promotions that attracted potential buyers. Designed promotional materials and visuals for pop-up stores and events, delivering a compelling customer experience.

Customer Service / Event Staff at Touch Wedding (Hong Kong)

December 1, 2016 - November 1, 2019

Delivered customer service and event planning support, creating memorable experiences with strong multi-language communication and teamwork. Contributed to visual design tasks and ensured smooth operations.

Customer Service / Assistant at Joint Publishing (Hong Kong) Company Limited

August 1, 2018 - September 1, 2018

Provided customer service and event support during a short-term assignment, contributing to stock management and merchandising.