Yunesh Khadgi

Define & execute Client Support & Onboarding Strategy: Develop scalable strategies to optimize client support and onboarding efficiency. Lead daily operations, escalate issues, and coordinate cross-functional teams to ensure timely resolutions. Standardize processes, implement automation tools, and drive customer satisfaction and retention.

Led and developed customer service agents; managed service level agreements; improved Net Promoter Score and CSAT; conducted root-cause analysis; streamlined onboarding and cross-functional collaboration to enhance customer experience.

Directed outbound customer outreach; collaborated with product, sales, and engineering to optimize processes; implemented onboarding improvements; built and mentored a high-performing outbound team; tracked KPIs and minimized churn.