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Media and Communications student at the University of Melbourne with strong experience in marketing operations, editorial production, and community-facing content. I translate customer and audience feedback into practical content and service improvements, supported by clear reporting and stakeholder communication. I bring bilingual (Mandarin/English) execution across end-to-end workflows—interview planning, research and drafting, publication coordination, and campaign content support—using Excel for funnel tracking and operational insights to help teams make decisions that improve engagement and conversion.…Media and Communications student at the University of Melbourne with strong experience in marketing operations, editorial production, and community-facing content. I translate customer and audience feedback into practical content and service improvements, supported by clear reporting and stakeholder communication. I bring bilingual (Mandarin/English) execution across end-to-end workflows—interview planning, research and drafting, publication coordination, and campaign content support—using Excel for funnel tracking and operational insights to help teams make decisions that improve engagement and conversion.

YUNJIE SHI

Content Strategist, Marketing Strategist, Content Producer, +2

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Media and Communications student at the University of Melbourne with strong experience in marketing operations, editorial production, and community-facing content. I translate customer and audience feedback into practical content and service improvements, supported by clear reporting and stakeholder communication. I bring bilingual (Mandarin/English) execution across end-to-end workflows—interview planning, research and drafting, publication coordination, and campaign content support—using Excel for funnel tracking and operational insights to help teams make decisions that improve engagement and conversion.…Media and Communications student at the University of Melbourne with strong experience in marketing operations, editorial production, and community-facing content. I translate customer and audience feedback into practical content and service improvements, supported by clear reporting and stakeholder communication. I bring bilingual (Mandarin/English) execution across end-to-end workflows—interview planning, research and drafting, publication coordination, and campaign content support—using Excel for funnel tracking and operational insights to help teams make decisions that improve engagement and conversion.

Available to hire

Media and Communications student at the University of Melbourne with strong experience in marketing operations, editorial production, and community-facing content. I translate customer and audience feedback into practical content and service improvements, supported by clear reporting and stakeholder communication.

I bring bilingual (Mandarin/English) execution across end-to-end workflows—interview planning, research and drafting, publication coordination, and campaign content support—using Excel for funnel tracking and operational insights to help teams make decisions that improve engagement and conversion.

Skills

Microsoft Excel

Copywriting

Editorial Illustration

Experience Level

Microsoft Excel

Expert

Copywriting

Expert

Editorial Illustration

Intermediate

Language

English

Advanced

Work Experience

Editorial & Media Intern at Zhejiang City Radio & Television News

November 1, 2025 - February 1, 2026

Supported education-focused interview assignments across government officials, school leaders, and teachers by preparing interview guides, field notes, and structured editorial frameworks. Produced and published a feature article on a school development initiative, managing the end-to-end workflow from source review and fact selection to drafting, editing, and final publication. Coordinated filming flow and organized publication-ready visual and written materials supporting China Blue News and the Waste Classification program for Zhejiang Media Group.

Operations & Customer Support Intern at Trip.com

November 1, 2024 - February 1, 2025

Categorised customer enquiries (phone, online, email) into itinerary, pricing, promotions, and after-sales, and used Excel to track sources, progress, and outcomes in daily/weekly reviews. Analysed recurring pain points and non-conversion reasons, translating findings into recommendations for webpage information, service scripts, and travel package presentation. Prepared campaign copy, graphics, and short-form video materials for holiday promotions, and reviewed feedback across the awareness–enquiry–conversion funnel to inform content priorities.