I am an AI Engineer Specialist and automation specialist and operations manager with 10+ years of experience across technical support, customer service, and business administration. Currently overseeing administrative processes and strategy for a construction company (5% shareholder). Experienced in designing and deploying AI-based automation systems that streamline workflows and enhance productivity for both companies and independent professionals. With an IT background and strong communication and client-facing skills, I am passionate about technology and innovation. I aim to leverage AI and automation to optimize business operations and enhance decision-making efficiency across diverse industries.…

Yuri Mangano

PRO

I am an AI Engineer Specialist and automation specialist and operations manager with 10+ years of experience across technical support, customer service, and business administration. Currently overseeing administrative processes and strategy for a construction company (5% shareholder). Experienced in designing and deploying AI-based automation systems that streamline workflows and enhance productivity for both companies and independent professionals. With an IT background and strong communication and client-facing skills, I am passionate about technology and innovation. I aim to leverage AI and automation to optimize business operations and enhance decision-making efficiency across diverse industries.…

Available to hire

I am an AI Engineer Specialist and automation specialist and operations manager with 10+ years of experience across technical support, customer service, and business administration. Currently overseeing administrative processes and strategy for a construction company (5% shareholder). Experienced in designing and deploying AI-based automation systems that streamline workflows and enhance productivity for both companies and independent professionals.

With an IT background and strong communication and client-facing skills, I am passionate about technology and innovation. I aim to leverage AI and automation to optimize business operations and enhance decision-making efficiency across diverse industries.

See more

Language

Italian
Fluent
English
Fluent
Spanish; Castilian
Intermediate
Romanian, Moldavian, Moldovan
Advanced

Work Experience

Administration & Operations Manager at Bios Fuerteventura s.l.r.
January 1, 2024 - Present
Oversee administrative and organizational management for construction-related operations; manage supplier and client relationships; coordinate procurement and logistics; budgeting and cost control; invoicing and financial documentation; quotation and tender preparation; problem-solving and multitasking; communication and negotiation; knowledge of construction workflows and materials; attention to detail and accuracy under pressure; proficiency with office and accounting software (e.g., Excel, ERP systems).
AI Engineer & Automation Specialist at Freelance
January 1, 2024 - Present
AI-driven process automation; machine learning & data analysis; prompt engineering & LLM integration; API integration & automation tools; NLP; data pipeline design; workflow optimization; cloud platforms & deployment; no-code / low-code automation; project management & cross-team collaboration; technical documentation & reporting; continuous learning mindset.
Customer Technical Support Specialist at Circanas s.r.l.
January 1, 2024 - October 21, 2025
Back-office support; IT technician; project management; troubleshooting tickets; customer service; ticket management; coordination with cross-functional teams to resolve issues and improve service delivery.
Bank Service Delivery Specialist at Klarna AB
April 1, 2022 - October 21, 2025
B2B service & support (financial and technical); KYC bank checker; Salesforce and Jira CRM for tickets; cross-functional collaboration to ensure smooth service delivery and compliance.
Administration & Operations Manager at Bios Fuerteventura s.l.
January 1, 2024 - Present
Administrative and organizational management; supplier and client relationship management; procurement and logistics coordination; budgeting and cost control; invoicing and financial documentation; quotation and tender preparation; problem-solving and multitasking; communication and negotiation skills; knowledge of construction workflows and materials; attention to detail and accuracy under pressure; proficiency with office and accounting software (Excel, ERP).
AI Specialist Freelance AI Engineer and Automation Specialist at Remote
January 1, 2024 - Present
AI-driven process automation; machine learning & data analysis; prompt engineering & LLM integration; API integration & automation tools; NLP; data pipeline design; workflow optimization; cloud platforms & deployment; no-code / low-code automation; project management & cross-team collaboration; technical documentation & reporting; continuous learning mindset.
Customer Technical Support Specialist at Circanas S.L.R.
January 31, 2024 - October 21, 2025
Back office support; IT Technician; Project management; Troubleshooting tickets; Customer Service; Ticket management.
Bank Service Delivery Specialist at Klarna AB
April 1, 2022 - October 21, 2025
B2B service & support (financial and technical); KYC bank checker; Salesforce and Jira CRM for tickets.

Education

B.Tech in Computer Science (Diploma) at ITIS L. Galvani - Milan, Italy
August 1, 2007 - July 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Real Estate & Construction, Manufacturing, Transportation & Logistics
    paper Develop and Design of an E-commerce Wine Store

    I’ve developed and designed an e-commerce website for a client that is a worldwide wine-seller. I’ve designed the logo, AI generated all the images and the graphics and built the entire structure of the website, including the email funnel workflows. I’ve used Shopify between all the e-commerce platform and integrated various plug-in, designed and integrated (APIs connection) by using CSS/JSON code also an AI-powered chatbot that helps the client in many ways:

    • tracking the order;
    • suggesting the right product based on the clients input like for example “a special bottle for an anniversary”;
    • providing info various on a product and suggesting similar ones;
    • detecting witch product the client is watching and helping him/her to put in in the cart and finalize the order.