Yuri Mangano

Available to hire

I am an AI Engineer Specialist and automation specialist and operations manager with 10+ years of experience across technical support, customer service, and business administration.

About

I am an AI Engineer Specialist and automation specialist and operations manager with 10+ years of experience across technical support, customer service, and business administration. Currently overseeing administrative processes and strategy for a construction company (5% shareholder). Experienced in designing and deploying AI-based automation systems that streamline workflows and enhance productivity for both companies and independent professionals.

With an IT background and strong communication and client-facing skills, I am passionate about technology and innovation. I aim to leverage AI and automation to optimize business operations and enhance decision-making efficiency across diverse industries.

  • Joined October 2025

Industry experience

  • Software & Internet
  • Professional Services
  • Real Estate & Construction
  • Manufacturing
  • Transportation & Logistics

Projects · 1

I’ve developed and designed an e-commerce website for a client that is a worldwide wine-seller. I’ve designed the logo, AI generated all the images and the graphics and built the entire structure of the website, including the email funnel workflows. I’ve used Shopify between all the e-commerce platform and integrated various plug-in, designed and integrated (APIs connection) by using CSS/JSON code also an AI-powered chatbot that helps the client in many ways:

  • tracking the order;
  • suggesting the right product based on the clients input like for example “a special bottle for an anniversary”;
  • providing info various on a product and suggesting similar ones;
  • detecting witch product the client is watching and helping him/her to put in in the cart and finalize the order.
  • Content Strategist
  • Logo Designer
  • Web Designer
  • +1

Work experience· 8 roles

Customer Technical Support Specialist · Circanas S.L.R.Jan 2024 – Oct 2025 · 1 yr 10 mos

Back office support; IT Technician; Project management; Troubleshooting tickets; Customer Service; Ticket management.

AI Specialist Freelance AI Engineer and Automation Specialist · RemoteJan 2024 – Present · 2 yrs 11 mos

AI-driven process automation; machine learning & data analysis; prompt engineering & LLM integration; API integration & automation tools; NLP; data pipeline design; workflow optimization; cloud platforms & deployment; no-code / low-code automation; project management & cross-team collaboration; technical documentation & reporting; continuous learning mindset.

Administration & Operations Manager · Bios Fuerteventura s.l.Jan 2024 – Present · 2 yrs 11 mos

Administrative and organizational management; supplier and client relationship management; procurement and logistics coordination; budgeting and cost control; invoicing and financial documentation; quotation and tender preparation; problem-solving and multitasking; communication and negotiation skills; knowledge of construction workflows and materials; attention to detail and accuracy under pressure; proficiency with office and accounting software (Excel, ERP).

Customer Technical Support Specialist · Circanas s.r.l.Jan 2024 – Oct 2025 · 1 yr 10 mos
AI Engineer & Automation Specialist · FreelanceJan 2024 – Present · 2 yrs 11 mos
Administration & Operations Manager · Bios Fuerteventura s.l.r.Jan 2024 – Present · 2 yrs 11 mos
Bank Service Delivery Specialist · Klarna ABApr 2022 – Oct 2025 · 3 yrs 7 mos
Bank Service Delivery Specialist · Klarna ABApr 2022 – Oct 2025 · 3 yrs 7 mos

Education

B.Tech in Computer Science (Diploma) · ITIS L. Galvani - Milan, Italy2007 – 2011

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