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I’m a motivated and detail-oriented IT and customer service professional with a track record of handling high-volume inquiries, providing accurate IT support, and improving digital banking and telecom experiences. I excel at diagnosing issues, delivering timely solutions, and guiding customers through complex processes, all while keeping a friendly, professional demeanor. I’m pursuing a Bachelor's in Software Engineering and Support and have foundational knowledge in databases (SQL, MongoDB), IT support, computer graphics, and networking. I’m passionate about building user-centric technology solutions—combining cybersecurity awareness with UI/UX sensibilities to create efficient, secure digital experiences.…I’m a motivated and detail-oriented IT and customer service professional with a track record of handling high-volume inquiries, providing accurate IT support, and improving digital banking and telecom experiences. I excel at diagnosing issues, delivering timely solutions, and guiding customers through complex processes, all while keeping a friendly, professional demeanor. I’m pursuing a Bachelor's in Software Engineering and Support and have foundational knowledge in databases (SQL, MongoDB), IT support, computer graphics, and networking. I’m passionate about building user-centric technology solutions—combining cybersecurity awareness with UI/UX sensibilities to create efficient, secure digital experiences.

Yvonne R. Mhlanga

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I’m a motivated and detail-oriented IT and customer service professional with a track record of handling high-volume inquiries, providing accurate IT support, and improving digital banking and telecom experiences. I excel at diagnosing issues, delivering timely solutions, and guiding customers through complex processes, all while keeping a friendly, professional demeanor. I’m pursuing a Bachelor's in Software Engineering and Support and have foundational knowledge in databases (SQL, MongoDB), IT support, computer graphics, and networking. I’m passionate about building user-centric technology solutions—combining cybersecurity awareness with UI/UX sensibilities to create efficient, secure digital experiences.…I’m a motivated and detail-oriented IT and customer service professional with a track record of handling high-volume inquiries, providing accurate IT support, and improving digital banking and telecom experiences. I excel at diagnosing issues, delivering timely solutions, and guiding customers through complex processes, all while keeping a friendly, professional demeanor. I’m pursuing a Bachelor's in Software Engineering and Support and have foundational knowledge in databases (SQL, MongoDB), IT support, computer graphics, and networking. I’m passionate about building user-centric technology solutions—combining cybersecurity awareness with UI/UX sensibilities to create efficient, secure digital experiences.

Available to hire

I’m a motivated and detail-oriented IT and customer service professional with a track record of handling high-volume inquiries, providing accurate IT support, and improving digital banking and telecom experiences. I excel at diagnosing issues, delivering timely solutions, and guiding customers through complex processes, all while keeping a friendly, professional demeanor.

I’m pursuing a Bachelor’s in Software Engineering and Support and have foundational knowledge in databases (SQL, MongoDB), IT support, computer graphics, and networking. I’m passionate about building user-centric technology solutions—combining cybersecurity awareness with UI/UX sensibilities to create efficient, secure digital experiences.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Shona

Fluent

Polish

Beginner

Work Experience

ICT Intern at NBS Bank

October 1, 2025 - October 1, 2025

Provided IT support, maintained systems and data, assisted with system backups, user account management, and ensuring data security; supported digital banking services; assisted customers and educated users; engaged in documentation and reporting.

Customer Service Representative at Telone Zimbabwe

August 1, 2023 - August 1, 2023

Managed high volumes of customer interactions via live chat, phone, and email support for internet and telecom services; assisted customers with account inquiries, service activation, troubleshooting, and billing issues; resolved connectivity and network-related complaints, providing technical guidance and up-to-date information on service plans and promotions; delivered prompt, professional assistance to ensure customer satisfaction.