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Hi there! I'm Zach Holub, a project-focused Trust & Safety leader based in Dallas. I enjoy turning complex challenges into clear processes, building high-performing teams, and delivering reliable results in fast-paced tech environments. With a background spanning UX-oriented gaming design and operational leadership, I excel at policy improvements, cross-functional collaboration, and coaching others to grow into leadership roles. I’m passionate about user-centered design and driving client satisfaction through practical, data-driven solutions.…Hi there! I'm Zach Holub, a project-focused Trust & Safety leader based in Dallas. I enjoy turning complex challenges into clear processes, building high-performing teams, and delivering reliable results in fast-paced tech environments. With a background spanning UX-oriented gaming design and operational leadership, I excel at policy improvements, cross-functional collaboration, and coaching others to grow into leadership roles. I’m passionate about user-centered design and driving client satisfaction through practical, data-driven solutions.

Zach D. Holub

Project Manager, Video Editor, Graphic Designer, +2

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Hi there! I'm Zach Holub, a project-focused Trust & Safety leader based in Dallas. I enjoy turning complex challenges into clear processes, building high-performing teams, and delivering reliable results in fast-paced tech environments. With a background spanning UX-oriented gaming design and operational leadership, I excel at policy improvements, cross-functional collaboration, and coaching others to grow into leadership roles. I’m passionate about user-centered design and driving client satisfaction through practical, data-driven solutions.…Hi there! I'm Zach Holub, a project-focused Trust & Safety leader based in Dallas. I enjoy turning complex challenges into clear processes, building high-performing teams, and delivering reliable results in fast-paced tech environments. With a background spanning UX-oriented gaming design and operational leadership, I excel at policy improvements, cross-functional collaboration, and coaching others to grow into leadership roles. I’m passionate about user-centered design and driving client satisfaction through practical, data-driven solutions.

Available to hire

Hi there! I’m Zach Holub, a project-focused Trust & Safety leader based in Dallas. I enjoy turning complex challenges into clear processes, building high-performing teams, and delivering reliable results in fast-paced tech environments.

With a background spanning UX-oriented gaming design and operational leadership, I excel at policy improvements, cross-functional collaboration, and coaching others to grow into leadership roles. I’m passionate about user-centered design and driving client satisfaction through practical, data-driven solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Technical Support Specialist at Apex Systems

April 1, 2021 - July 1, 2021

Handled sensitive content in Trust & Safety; streamlined support processes and initiated new workflows that improved operational response time. Maintained productivity in moderation tasks while enhancing client communication; co-developed a training program to elevate morale and onboarding success.

Team Lead Trust & Safety at Apex Systems

April 1, 2021 - Present

Led a team of 20 members handling sensitive content across high-volume live service queues; maintained top US performance across 23 teams for over 3 years; conducted case reviews, tracked performance metrics, and ensured SLA adherence. Improved workflows and policy updates; reported trends and collaborated with cross-functional teams. Developed 15+ agents into leadership roles and led training programs for the Mexico branch; wrote proposals resulting in scheduling and project changes.

Sales Associate at UT Dallas Tech Store

June 1, 2017 - January 1, 2018

Managed social media and live-streaming content to boost customer engagement; designed marketing materials to promote gaming merchandise; provided daily customer support regarding store products and technical information.

Cadet Commander at Civil Air Patrol - Dallas Composite Squadron

January 1, 2015 - Present

Senior member supporting cadet programs, leadership development activities; trained cadets in Search and Rescue, Leadership, Communication, and First Aid; participated in CyberPatriot and co-developed the cadet recruitment program.