ZAID RIYAZUL HAQ SHAIKH
I am a results-driven Digital Marketing, Sales, and Customer Experience Specialist with 8+ years of experience across India and Malaysia.
About
I am a results-driven Digital Marketing, Sales, and Customer Experience Specialist with 8+ years of experience across India and Malaysia. I have a proven track record of increasing digital engagement by over 50%, exceeding revenue targets, and strengthening customer retention through CRM-driven workflows and performance marketing strategies.
I excel in hands-on Facebook and Instagram advertising, Google My Business optimization, Salesforce CRM, and multi-channel customer support. I bring an ownership mindset, strong communication, and a consistent track record of achieving KPI targets, and I am seeking a long-term, full-time opportunity with a reputable organization in Malaysia.
- 9 years' experience
- Joined January 2026
Skills· 10
Languages
- EnglishFluent
- HindiFluent
- UrduAdvanced
Industry experience
- Healthcare
- Media & Entertainment
- Software & Internet
- Professional Services
Work experience· 5 roles
Planned and executed Facebook and Instagram advertising campaigns, driving over 50% growth in digital engagement and inquiries. Created high-performing marketing creatives, reels, and short-form videos using Canva and editing tools. Optimized Google My Business listings, significantly improving local search visibility and inbound leads. Tracked campaign performance metrics and continuously optimized targeting, creatives, and spend allocation. Strengthened brand presence and online reputation for a healthcare business.
Delivered professional email and chat support for Meta (Facebook) users in a high-volume environment. Resolved account verification, impersonation, and policy-related issues using internal Meta tools. Consistently met or exceeded SLA, quality, and CSAT benchmarks. Followed strict compliance, escalation protocols, and data privacy requirements.
Consistently exceeded monthly and annual vehicle sales targets through consultative selling techniques. Conducted vehicle demonstrations, test drives, and financing consultations to support informed purchase decisions. Built strong customer relationships, generating repeat business and referrals. Coordinated with finance, insurance, and service teams to ensure seamless delivery and high customer satisfaction.
Education
Certifications and awards· 5
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