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I am a results-driven Digital Marketing, Sales, and Customer Experience Specialist with 8+ years of experience across India and Malaysia. I have a proven track record of increasing digital engagement by over 50%, exceeding revenue targets, and strengthening customer retention through CRM-driven workflows and performance marketing strategies. I excel in hands-on Facebook and Instagram advertising, Google My Business optimization, Salesforce CRM, and multi-channel customer support. I bring an ownership mindset, strong communication, and a consistent track record of achieving KPI targets, and I am seeking a long-term, full-time opportunity with a reputable organization in Malaysia.…I am a results-driven Digital Marketing, Sales, and Customer Experience Specialist with 8+ years of experience across India and Malaysia. I have a proven track record of increasing digital engagement by over 50%, exceeding revenue targets, and strengthening customer retention through CRM-driven workflows and performance marketing strategies. I excel in hands-on Facebook and Instagram advertising, Google My Business optimization, Salesforce CRM, and multi-channel customer support. I bring an ownership mindset, strong communication, and a consistent track record of achieving KPI targets, and I am seeking a long-term, full-time opportunity with a reputable organization in Malaysia.

ZAID RIYAZUL HAQ SHAIKH

Content Creator, Marketing Strategist, Content Strategist, +2

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I am a results-driven Digital Marketing, Sales, and Customer Experience Specialist with 8+ years of experience across India and Malaysia. I have a proven track record of increasing digital engagement by over 50%, exceeding revenue targets, and strengthening customer retention through CRM-driven workflows and performance marketing strategies. I excel in hands-on Facebook and Instagram advertising, Google My Business optimization, Salesforce CRM, and multi-channel customer support. I bring an ownership mindset, strong communication, and a consistent track record of achieving KPI targets, and I am seeking a long-term, full-time opportunity with a reputable organization in Malaysia.…I am a results-driven Digital Marketing, Sales, and Customer Experience Specialist with 8+ years of experience across India and Malaysia. I have a proven track record of increasing digital engagement by over 50%, exceeding revenue targets, and strengthening customer retention through CRM-driven workflows and performance marketing strategies. I excel in hands-on Facebook and Instagram advertising, Google My Business optimization, Salesforce CRM, and multi-channel customer support. I bring an ownership mindset, strong communication, and a consistent track record of achieving KPI targets, and I am seeking a long-term, full-time opportunity with a reputable organization in Malaysia.

Available to hire

I am a results-driven Digital Marketing, Sales, and Customer Experience Specialist with 8+ years of experience across India and Malaysia. I have a proven track record of increasing digital engagement by over 50%, exceeding revenue targets, and strengthening customer retention through CRM-driven workflows and performance marketing strategies.

I excel in hands-on Facebook and Instagram advertising, Google My Business optimization, Salesforce CRM, and multi-channel customer support. I bring an ownership mindset, strong communication, and a consistent track record of achieving KPI targets, and I am seeking a long-term, full-time opportunity with a reputable organization in Malaysia.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Urdu

Advanced

Work Experience

Digital Marketing Specialist at Smile Lab Dental, India

January 1, 2025 - Present

Planned and executed Facebook and Instagram advertising campaigns, driving over 50% growth in digital engagement and inquiries. Created high-performing marketing creatives, reels, and short-form videos using Canva and editing tools. Optimized Google My Business listings, significantly improving local search visibility and inbound leads. Tracked campaign performance metrics and continuously optimized targeting, creatives, and spend allocation. Strengthened brand presence and online reputation for a healthcare business.

Advisor I Customer Service (Meta Project) at Concentrix, Malaysia

August 1, 2024 - December 1, 2024

Delivered professional email and chat support for Meta (Facebook) users in a high-volume environment. Resolved account verification, impersonation, and policy-related issues using internal Meta tools. Consistently met or exceeded SLA, quality, and CSAT benchmarks. Followed strict compliance, escalation protocols, and data privacy requirements.

Sales Consultant at Shreenath KIA, India

May 1, 2023 - August 1, 2024

Consistently exceeded monthly and annual vehicle sales targets through consultative selling techniques. Conducted vehicle demonstrations, test drives, and financing consultations to support informed purchase decisions. Built strong customer relationships, generating repeat business and referrals. Coordinated with finance, insurance, and service teams to ensure seamless delivery and high customer satisfaction.

Sales Consultant at KTS Automotors (Maruti Suzuki), India

December 1, 2019 - April 1, 2023

Achieved strong lead-to-conversion ratios through structured follow-ups and CRM-driven sales processes. Managed customer pipelines, lead tracking, and engagement using Salesforce CRM. Handled the complete sales lifecycle from inquiry to vehicle delivery. Awarded Sales Expert Certificate by Maruti Suzuki for sales excellence and customer service.

Sales Consultant at Shreenath Hyundai, India

March 1, 2017 - November 1, 2019

Met and exceeded sales KPIs while maintaining high customer satisfaction scores. Delivered vehicle demonstrations, negotiations, and post-sales support.