Available to hire
I am a results-driven Analyst with expertise in business intelligence, data analytics, dashboard development and database management using Power BI, Excel, R, SQL and Access.
I excel at translating complex business needs into actionable data insights, ensuring accuracy and integrity through rigorous quality checks, and collaborating effectively with both technical and non-technical stakeholders. I am eager to continuously learn and grow in an Analyst or similar role.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Project Support Specialist at AI Data Outlier AI
January 1, 2025 - PresentSupport AI data projects by reviewing, annotating and validating datasets to maintain accuracy, quality and compliance. Collaborate with project teams, provide feedback, and escalate issues to ensure smooth and timely delivery. Monitor task progress, identify inconsistencies and help improve data processes and overall project efficiency. Perform quality checks on AI outputs to ensure data integrity and alignment with project expectations.
IT Analyst Support at Confident Learners, Auckland
January 1, 2023 - September 1, 2024Designed and maintained Excel and Power BI dashboards to streamline internal reporting. Achieved a 30% improvement in reporting efficiency and enhanced data accuracy. Maintained and updated student and client information in database systems to support reporting and compliance requirements. Provided administrative and IT support to staff and management, ensuring smooth day-to-day operations and improved coordination.
Customer Support Analyst at Hilton Hotel, Auckland
March 1, 2023 - June 1, 2024Managed databases, developed dashboards for reporting and insights, and delivered professional front-desk customer service, handling bookings, inquiries and guest check-ins. Collaborated with multiple departments to coordinate timely resolutions for guest issues and requests, contributing to high service quality in a fast-paced environment.
Education
Master of Information Technology at Eastern Institute of Technology, Auckland
January 11, 2030 - January 1, 2025Graduate Diploma in Business Information Systems at NorthTec, Auckland
January 11, 2030 - January 1, 2023Advanced Diploma in Business Management at Amazon College, Colombo, Sri Lanka
January 11, 2030 - December 30, 2025Diploma in Information Technology at Greenwich College, Colombo, Sri Lanka
January 11, 2030 - December 30, 2025Qualifications
ITIL Foundation certification
January 11, 2030 - December 30, 2025Leveraging Generative AI as a Business Analyst
January 11, 2030 - December 30, 2025Data Science Foundation
January 11, 2030 - December 30, 2025Large Language Models
January 11, 2030 - December 30, 2025Industry Experience
Healthcare, Travel & Hospitality, Retail, Professional Services, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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