Manage Arabic-language business processes and client documentation; provide internal coordination and quality assurance for Arabic-language processes across cross-functional operations.

Supervisor at Huckleberry Hospitality Group Sdn. Bhd.

January 1, 2022 - December 20, 2024

Supported management in strategic planning, staff development, and new product rollouts; streamlined daily operations and maintained service excellence in high-traffic environments.

Supervisor at Wy & Co Sdn. Bhd. (PS150 KL & Tickets)

January 1, 2020 - December 20, 2021

Delivered a 95% customer satisfaction score through personalized service and prompt issue resolution. Managed inventory, operational checklists, and staff scheduling to support smooth service; strengthened repeat business through loyalty initiatives and proactive customer interaction.

Supervisor at Kitchen by Open House KLCC Branch

January 1, 2018 - December 31, 2019

Led inventory, budget tracking, and cost optimization; supervised daily operations to deliver consistent service quality.

Operations Manager at Al-Wasabi Plastics, Mecca, Saudi Arabia

January 1, 2013 - December 31, 2017

Analyzed sales data, optimized workflows, and led a 20-person team across departments; improved processes and cross-functional coordination.

Seasonal Haj & Umrah Guide at Muta - w i f (Seasonal Haj & Umrah Guide), Mecca, Saudi Arabia

January 1, 2013 - December 31, 2017

Guided pilgrims through rituals, coordinated transport, health safety, and logistics; ensured a smooth travel experience and adherence to religious protocols.