I help entrepreneurs, startups, and growing businesses create exceptional customer experiences while keeping their operations organized and their online presence polished. With expertise in web design, virtual assistance, customer service, and social media content creation, I provide reliable, high-quality support that allows my clients to focus on growing their business. I specialize in designing clean, modern websites that reflect each brand’s identity, delivering responsive customer support via phone, email, and chat, managing administrative operations, and creating engaging social media content that increases visibility and strengthens brand recognition. Whether it’s managing calendars, organizing inboxes, maintaining CRM systems, or developing content that connects with your audience, I bring professionalism, efficiency, and attention to detail to every project. Clients value me for my strong communication skills, proactive approach, and ability to quickly adapt to new tools and workflows. I am proficient in Google Workspace, Microsoft Office, Canva, CRM platforms, scheduling software, and other cloud-based business tools. I pride myself on meeting deadlines, maintaining confidentiality, and consistently producing work that exceeds expectations. If you’re looking for a dependable professional who communicates clearly, takes initiative, and genuinely cares about the success of your business, I’d love to become a trusted extension of your team. My goal is to deliver solutions that save you time, elevate your brand, and create lasting value for your business.

Zion Hobbs

I help entrepreneurs, startups, and growing businesses create exceptional customer experiences while keeping their operations organized and their online presence polished. With expertise in web design, virtual assistance, customer service, and social media content creation, I provide reliable, high-quality support that allows my clients to focus on growing their business. I specialize in designing clean, modern websites that reflect each brand’s identity, delivering responsive customer support via phone, email, and chat, managing administrative operations, and creating engaging social media content that increases visibility and strengthens brand recognition. Whether it’s managing calendars, organizing inboxes, maintaining CRM systems, or developing content that connects with your audience, I bring professionalism, efficiency, and attention to detail to every project. Clients value me for my strong communication skills, proactive approach, and ability to quickly adapt to new tools and workflows. I am proficient in Google Workspace, Microsoft Office, Canva, CRM platforms, scheduling software, and other cloud-based business tools. I pride myself on meeting deadlines, maintaining confidentiality, and consistently producing work that exceeds expectations. If you’re looking for a dependable professional who communicates clearly, takes initiative, and genuinely cares about the success of your business, I’d love to become a trusted extension of your team. My goal is to deliver solutions that save you time, elevate your brand, and create lasting value for your business.

Available to hire

I help entrepreneurs, startups, and growing businesses create exceptional customer experiences while keeping their operations organized and their online presence polished. With expertise in web design, virtual assistance, customer service, and social media content creation, I provide reliable, high-quality support that allows my clients to focus on growing their business.

I specialize in designing clean, modern websites that reflect each brand’s identity, delivering responsive customer support via phone, email, and chat, managing administrative operations, and creating engaging social media content that increases visibility and strengthens brand recognition. Whether it’s managing calendars, organizing inboxes, maintaining CRM systems, or developing content that connects with your audience, I bring professionalism, efficiency, and attention to detail to every project.

Clients value me for my strong communication skills, proactive approach, and ability to quickly adapt to new tools and workflows. I am proficient in Google Workspace, Microsoft Office, Canva, CRM platforms, scheduling software, and other cloud-based business tools. I pride myself on meeting deadlines, maintaining confidentiality, and consistently producing work that exceeds expectations.

If you’re looking for a dependable professional who communicates clearly, takes initiative, and genuinely cares about the success of your business, I’d love to become a trusted extension of your team. My goal is to deliver solutions that save you time, elevate your brand, and create lasting value for your business.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Work Experience

Customer Service Representative at FAMS
March 1, 2025 - March 1, 2026
Managed patient billing for physical therapy services, including claim submission, payment posting, and account reconciliation. Verified insurance eligibility, benefits, and authorizations prior to sessions. Prepared and submitted accurate claims to insurance providers, Medicare, and Medicaid; followed up on denials/unpaid claims by researching discrepancies and resubmitting corrected claims. Communicated with patients about billing inquiries, payment plans, and account status while maintaining professionalism and empathy. Collaborated remotely with therapists, front desk staff, and insurance representatives to resolve billing and coding issues. Ensured HIPAA compliance and confidentiality when handling sensitive patient/financial data, using EMR and billing software to track claim status and generate reports in a high-volume environment.
Server at Corso Atlanta
July 1, 2024 - April 1, 2025
Provided meals to residents with care, patience, and attention to dietary needs and restrictions. Maintained cleanliness and organization in the dining area in compliance with health and safety standards. Assisted residents with meal selections and special requests and collaborated with kitchen staff and caregivers to support residents’ nutritional and personal needs. Built positive relationships through compassion, respect, and professionalism. (Resume lists full date range.)
Virtual Receptionist at AnswerMTI
November 1, 2023 - March 1, 2024
Answered phones for various businesses. Helped customers relay messages, guided callers to the correct department/office, and transferred information appropriately to ensure messages reached the right parties.
Customer Advocate at Carvana
February 1, 2023 - October 1, 2023
Delivered vehicles to customers’ homes with a professional, friendly experience. Completed vehicle inspections, verified contracts, ensured documents were signed, and handled customer registration paperwork. Maintained safety and timeliness during transportation and assisted customers with vehicle features and handoff questions. Managed scheduling changes, delivery updates, and customer concerns through strong communication.

Education

at Jacksonville State University
January 11, 2030 - July 13, 2026
at South Paulding High School
January 11, 2030 - July 13, 2026

Qualifications

Food Handler Certification
January 11, 2030 - July 13, 2026
ServSafe
January 11, 2030 - July 13, 2026
Certified Notary Public
January 11, 2030 - July 13, 2026
Driver's License
January 11, 2030 - July 13, 2026

Industry Experience

Healthcare, Retail, Transportation & Logistics, Education, Travel & Hospitality, Media & Entertainment, Professional Services, Telecommunications