ZM

Zacharia Matheson

Available to hire

Experienced audio/visual live broadcast & event production systems professional with 15+ years delivering seamless real-time AV execution with minimal interruptions.

About

Experienced audio/visual live broadcast & event production systems professional with 15+ years delivering seamless real-time AV execution with minimal interruptions. Acts as primary client liaison, translating complex requirements into effective technical solutions while aligning client needs with company capabilities.

  • 16 years' experience
  • Joined March 2026

Industry experience

  • Media & Entertainment
  • Travel & Hospitality
  • Computers & Electronics

Work experience

AV/IT Support / Service Technician · Shangri-La / Fairmont Hotels & ResortsJan 2011 – Dec 2018 · 8 yrs

Supported daily operations and client services in luxury hotel environments by leading AV/IT troubleshooting, streamlining workflows, and managing complex logistics for VIP clients. Collaborated cross-functionally to ensure consistent service delivery and exceed expectations in fast-paced, high-profile settings.

Live Broadcast Engineer / Client Services · EncoreJan 2009 – Dec 2025 · 17 yrs

Provided end-to-end live broadcast/event AV/IT support in high-profile hospitality and VIP settings, ensuring reliable system performance with minimal downtime. Led troubleshooting of integrated AV/IT systems (networked devices, conferencing hardware, and collaboration platforms) on-site, resolving critical in-air issues quickly. Coordinated preventive maintenance, rapid break/fix repairs, and incident resolution; managed client and end-user support via ticketing and direct troubleshooting. Collaborated on system updates, hardware diagnostics, and user training to improve high-availability setups and overall operational efficiency.

Education

Bachelors - Recording Arts · The Art Institute of Vancouver2009
Secondary · High School Diploma2006

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