Available to hire
Experienced audio/visual live broadcast & event production systems professional with 15+ years delivering seamless real-time AV execution with minimal interruptions. Acts as primary client liaison, translating complex requirements into effective technical solutions while aligning client needs with company capabilities.
Work Experience
AV/IT Support / Service Technician at Shangri-La / Fairmont Hotels & Resorts
January 1, 2011 - December 31, 2018Supported daily operations and client services in luxury hotel environments by leading AV/IT troubleshooting, streamlining workflows, and managing complex logistics for VIP clients. Collaborated cross-functionally to ensure consistent service delivery and exceed expectations in fast-paced, high-profile settings.
Live Broadcast Engineer / Client Services at Encore
January 1, 2009 - December 31, 2025Provided end-to-end live broadcast/event AV/IT support in high-profile hospitality and VIP settings, ensuring reliable system performance with minimal downtime. Led troubleshooting of integrated AV/IT systems (networked devices, conferencing hardware, and collaboration platforms) on-site, resolving critical in-air issues quickly. Coordinated preventive maintenance, rapid break/fix repairs, and incident resolution; managed client and end-user support via ticketing and direct troubleshooting. Collaborated on system updates, hardware diagnostics, and user training to improve high-availability setups and overall operational efficiency.
Education
Bachelors - Recording Arts at The Art Institute of Vancouver
January 1, 2009 - January 1, 2009Secondary at High School Diploma
January 1, 2006 - January 1, 2006Qualifications
Industry Experience
Media & Entertainment, Travel & Hospitality, Computers & Electronics
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