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I am a professional with a strong business and hospitality background and international experience across hospitality, marketing, and consumer brands. I hold a BA in Business and Hospitality and am currently pursuing an MA in Tourism. I have hands-on experience in hotel operations, guest relations, social media management, and community management.…

Zofia Kowalska

Content Creator, Content Designer, Graphic Designer

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I am a professional with a strong business and hospitality background and international experience across hospitality, marketing, and consumer brands. I hold a BA in Business and Hospitality and am currently pursuing an MA in Tourism. I have hands-on experience in hotel operations, guest relations, social media management, and community management.…

Available to hire

I am a professional with a strong business and hospitality background and international experience across hospitality, marketing, and consumer brands. I hold a BA in Business and Hospitality and am currently pursuing an MA in Tourism. I have hands-on experience in hotel operations, guest relations, social media management, and community management.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Polish

Fluent

English

Advanced

Work Experience

Assistant Housekeeping Manager Intern at Sofitel Legend The Grand Amsterdam

September 1, 2025 - December 1, 2025

Supported the Housekeeping Manager in daily operations within a luxury hotel; ensured guest rooms and public areas met five-star standards; conducted room inspections; coordinated with Front Office to optimize room readiness; supervised housekeeping teams during shifts; contributed to onboarding, training, inventory control, and guest service recovery.

Social Media & Marketing Manager at Pan Thai I Thai Restaurant

June 1, 2024 - Present

Planned, created, and published engaging content across the restaurant's social media channels; wrote on-brand captions aligned with marketing goals; managed daily accounts, maintained visual identity, and responded to messages, reviews, and complaints to build brand loyalty. Coordinated with influencers for collaborations, supported campaigns, and tracked engagement metrics to optimize content strategy.

Social Media Intern at Gisou by Negin Mirsalehi

February 1, 2023 - June 1, 2023

Managed online community interactions; analyzed performance metrics; prepared insights and summaries to support content and marketing decisions; monitored trends and competitor activity; supported development of content strategies; provided reporting to marketing and influencer teams.

Operations Intern at AC by Marriott

September 1, 2020 - December 1, 2020

Supported Guest Relations by assisting with arrivals, departures, VIP coordination, and guest inquiries; contributed to service recovery with professionalism and empathy; followed up on guest requests and collaborated with Front Office, Housekeeping, and F&B to ensure seamless journeys; maintained guest profiles and service records; supported daily operations and administrative tasks.

Summer Resorts Social Media Manager at ROKO Resorts

July 1, 2019 - January 1, 2024

Managed and grew the company’s social media presence; planned, created, and published high-quality content; maintained a consistent brand voice; responded to comments and inquiries; engaged with online communities to increase reach and loyalty; coordinated influencer collaborations and promoted campaigns, events, and new products; analyzed basic performance metrics to optimize strategy.