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Remote customer-facing professional with 6+ years of experience in international EdTech, supporting clients, coordinating communication, and building long-term relationships. Delivered 6,000+ one-to-one online sessions while tailoring messaging for private learners, corporate professionals, and parents. Known for strong ownership, structured thinking, and independent performance in fully remote environments. Builds clear, actionable client communication and maintains operational excellence using Excel/Google Sheets tracking systems for scheduling, performance, and financial reporting.…Remote customer-facing professional with 6+ years of experience in international EdTech, supporting clients, coordinating communication, and building long-term relationships. Delivered 6,000+ one-to-one online sessions while tailoring messaging for private learners, corporate professionals, and parents. Known for strong ownership, structured thinking, and independent performance in fully remote environments. Builds clear, actionable client communication and maintains operational excellence using Excel/Google Sheets tracking systems for scheduling, performance, and financial reporting.

ZORI AKOPIAN

Project Manager, Online Trainer, Community Manager

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Remote customer-facing professional with 6+ years of experience in international EdTech, supporting clients, coordinating communication, and building long-term relationships. Delivered 6,000+ one-to-one online sessions while tailoring messaging for private learners, corporate professionals, and parents. Known for strong ownership, structured thinking, and independent performance in fully remote environments. Builds clear, actionable client communication and maintains operational excellence using Excel/Google Sheets tracking systems for scheduling, performance, and financial reporting.…Remote customer-facing professional with 6+ years of experience in international EdTech, supporting clients, coordinating communication, and building long-term relationships. Delivered 6,000+ one-to-one online sessions while tailoring messaging for private learners, corporate professionals, and parents. Known for strong ownership, structured thinking, and independent performance in fully remote environments. Builds clear, actionable client communication and maintains operational excellence using Excel/Google Sheets tracking systems for scheduling, performance, and financial reporting.

Available to hire

Remote customer-facing professional with 6+ years of experience in international EdTech, supporting clients, coordinating communication, and building long-term relationships. Delivered 6,000+ one-to-one online sessions while tailoring messaging for private learners, corporate professionals, and parents.

Known for strong ownership, structured thinking, and independent performance in fully remote environments. Builds clear, actionable client communication and maintains operational excellence using Excel/Google Sheets tracking systems for scheduling, performance, and financial reporting.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Advanced

Russian

Fluent

Armenian

Intermediate

Work Experience

Independent Cryptocurrency & P2P Operations

January 1, 2021 - Present

Completed 1,000+ peer-to-peer cryptocurrency transactions across major exchanges with a focus on accuracy and risk minimization. Verified counterparties, payment confirmations, and transaction records; maintained detailed transaction logs. Used personal reporting systems to track financial performance and operational metrics with careful attention to detail.

Customer Success Specialist (Remote Client Success Specialist) at Skyeng

January 1, 2019 - Present

Managed a portfolio of up to 12 concurrent long-term clients independently: coordinated schedules, handled client communication, documentation, and follow-ups. Delivered 6,000+ online one-to-one sessions with consistently high engagement across private, corporate, and school learning programs. Adapted communication style for different audiences (professionals, teenagers, children, parents) and explained technical, legal, and business concepts in clear, accessible professional English. Maintained detailed operational records, lesson documentation, and progress tracking using internal systems. Built and maintained Excel-based tracking for workload, scheduling, income reporting, and long-term planning; ensured reliable follow-up and continuity over multi-year student relationships.